Member Service Representative (Part-Time) - Central Killeen

Navy Federal Credit Union; Killeen, Town of Texas (TX, WI); Hybrid; USD 30,000 - 50,000; Part time

Job summary

An established industry player is seeking a dedicated individual to join their team, providing exceptional service to members and prospective clients. This role involves assisting with various banking functions, from analyzing member accounts to guiding loan applications. The ideal candidate will thrive in a dynamic environment, showcasing strong communication and problem-solving skills while fostering relationships with clients. Join a forward-thinking organization that values its employees and offers a supportive atmosphere where your contributions can make a significant impact. Embrace the opportunity to grow and develop your career in a rewarding setting.

Benefits

Competitive Pay

Generous Benefits

Employee Referral Program

Flexible Work Hours

Career Development Opportunities

Qualifications

• Ability to work independently and in a team environment.
• Effective skills in building relationships through trust and rapport.
• Experience in member/customer service, preferably in a financial institution.

Responsibilities

• Analyze and resolve problems related to member accounts and loans.
• Assist members with loan applications and inquiries.
• Ensure compliance with federal regulations in financial services.

Skills

Active Listening

Organizational Skills

Analytical Skills

Problem Solving

Verbal Communication

Written Communication

Mathematical Calculations

Time Management

Team Collaboration

Customer Service

Education

High School Diploma

Experience in Financial Institution

Job description

Overview

To provide members and prospective members the full range of products and services offered by Navy Federal Credit Union including depository accounts such as checking, savings, certificate IRA, revocable trust and estate accounts; Lending products; and credit/debit cards. To perform moderately complex platform banking functions under supervision. Provide assistance/training to lower level team members.

This position is eligible for the TalentQuest employee referral program. If an employee referred you for this job, please apply using the system-generated link that was sent to you.

Responsibilities

• Analyze, research and resolve problems and discrepancies related to member accounts/loans
• Assist members with submitting consumer/mortgage/equity loan, overdraft protection and credit card applications
• Counsel current and prospective members about Navy Federal's products and services
• Ensure cash and other negotiable instruments are handled properly
• Identify opportunities to cross service products and increase product penetration
• Perform platform banking functions
• Assist level I team members
• Understand and comply with federal and other regulations relating to financial products and services
• May assist with Branch Office vault opening, closing and balancing procedures
• May serve as a Branch Office and/or ATM vault custodian
• Perform other duties as assigned

Qualifications

• Ability to work independently and in a team environment
• Working knowledge of savings and checking products, accounts and services
• May be required to participate and complete specialized training (in Business Services, IRA, MLO, notary, etc.), per business need
• Effective active listening skills to accurately respond to inquiries and account requests
• Effective organizational, planning and time management skills
• Effective research, analytical, and problem solving skills
• Effective skill building effective relationships through rapport, trust, diplomacy and tact
• Effective skill exercising initiative and using good judgment to make sound decisions
• Effective skill maintaining composure in a high production and changing environment
• Effective skill navigating multiple screens and PC applications and adapting to new technologies
• Effective skill performing mathematical calculations and working accurately with numbers
• Effective verbal and written communication skills

Desired Qualifications

• Experience in member/customer service preferably in a call center, retail banking or financial institution
• Experience in working in a credit union environment

Hours: Available Monday - Saturday, hours based on business needs.

Part-Time hours are typically 20-25+ hours a week. (Please note, during training longer hours will be required)

Location: 500 West Central Texas Expressway, Killeen, Texas 76541

Based upon business needs, this position may require working at or transferring permanently to neighboring branches within a reasonable commuting distance.

*Candidates who complete an application for the position will be sent a required online assessment to the email address listed in the application. Please be sure to check your spam and junk folders if you do not see the email in your inbox. Completing the assessment is critical to ensure that your application is considered, so please be sure to complete the assessment. To receive assistance in resolving any technical issues with your assessment, please contact our Infor assessment support team at [e-mail].

About Us

Navy Federal provides much more than a job. We provide a meaningful career experience, including a culture that is energized, engaged and committed; and fierce appreciation for our teams, who are rewarded with highly competitive pay and generous benefits and perks. Our approach to careers is simple yet powerful: Make our mission your passion.* Best Companies for Latinos to Work for 2024* Computerworld Best Places to Work in IT* Forbes 2024 America's Best Large Employers* Forbes 2024 America's Best Employers for New Grads* Forbes 2024 America's Best Employers for Tech Workers* Fortune Best Workplaces for Millennials 2024* Fortune Best Workplaces for Women 2024* Fortune 100 Best Companies to Work For 2024* Military Times 2024 Best for Vets Employers* Newsweek Most Loved Workplaces * 2024 PEOPLE Companies That Care* Ripplematch Recruiting Choice Award* Yello and WayUp Top 100 Internship ProgramsFrom Fortune. 2024 Fortune Media IP Limited. All rights reserved. Used under license. Fortune and Fortune Media IP Limited are not affiliated with, and do not endorse products or services of, Navy Federal Credit Union.Equal Employment Opportunity: All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected Veteran.Hybrid Workplace: Navy Federal Credit Union is a hybrid workplace, and details will be discussed during your interview process.Disclaimers: Navy Federal reserves the right to fill this role at a higher/lower grade level based on business need. An assessment may be required to compete for this position. Job postings are subject to close early or extend out longer than the anticipated closing date at the hiring team's discretion based on qualified applicant volume. Navy Federal Credit Union assesses market data to establish salary ranges that enable us to remain competitive. You are paid within the salary range, based on your experience, location and market positionBank Secrecy Act: Remains cognizant of and adheres to Navy Federal policies and procedures, and regulations pertaining to the Bank Secrecy Act.