Member Service Representative (Overnight)

Epiccrunchjobs; Saint Peters (MO); On-site; USD 30,000 - 40,000; Full time

Job summary

Join a forward-thinking fitness organization as a Member Service Representative, where you will create a welcoming atmosphere for members and guests. This role is pivotal in promoting membership benefits and ensuring a high standard of service. You will engage with members, assist with sales, and contribute to a vibrant community focused on well-being. If you are passionate about fitness and enjoy helping others, this position offers a unique opportunity to make a positive impact in people's lives. Be part of a team that values enthusiasm and dedication, and help transform lives through fitness.

Benefits

PTO

Subsidized Health Insurance

Free Gym Membership

Basic Life and AD&D

HSA

Short-term Disability

Qualifications

• 1+ year of experience in a service-oriented position preferred.
• CPR/AED certification required (can be obtained within 30 days of hire).

Responsibilities

• Greet members & guests warmly and assist with membership sales.
• Maintain a clean work area and facilitate member requests.

Skills

Customer Service

Communication Skills

Sales Skills

CPR/AED Certification

Education

High School Diploma or GED

Job description

Member Service Representative (Overnight)

Job Category: Club Staff

Requisition Number: MEMBE001538

Posted: February 12, 2025

Job Type: Full-Time, On-site

Location

411 Mid Rivers Mall Dr, Saint Peters, MO 63376, USA

Position Overview

The Member Services Representative creates a warm, kind, and hospitable environment for team members and members alike, is passionate about fitness and excited about serving others, and helps to deliver our purpose “to enrich the lives of others through the power of well-being.”

Responsibilities

• Greets all members & guests with a smile and enthusiasm, including consistently demonstrating the dials of member engagement as part of the Crunch SLA process.
• Assists with membership, retail and tanning product sales.
• Promotes membership privileges including tanning, group fitness, small group training and childcare.
• Delivers on new member enrollment expectations, including guest conversion, Peaks %, ACH %, and CrunchOneKickoff standards.
• Checks in all members and guests in accordance with company procedures, resolving any member check-in issues.
• Answers phones in a courteous, helpful, professional manner.
• Communicates special events to members and guests.
• Facilitates all member requests or forwards them to a manager.
• Maintains a professional and courteous disposition.
• Is an expert in all club facility, services, programs and schedules/hours of operation.
• Maintains a clean and organized work area.
• Able to navigate all stations of the front desk area, including check-in, Relax & Recover, guest services, and membership sales.
• May be asked to clean beyond shift duties to support a clean, crisp, grand-opening ready facility.
• Performs opening and closing checklist and duties.

Required Skills & Experience

• Minimum 1 year of experience in a service-oriented position preferred.
• Ability to communicate effectively and demonstrate proficiency in reading and writing skills required.
• CPR/AED certification required (can be obtained within 30 days of hire).

Physical Requirements

• Must be able to lift or move up to 50 lbs.
• Physical effort required for daily duties includes prolonged standing and walking.

Education Requirements

• High school diploma or GED required.

Compensation (Hourly)

Hourly + Commission

• PTO
• Subsidized health insurance coverage (health, dental, vision) for full-time positions.
• Basic Life and AD&D.
• HSA.
• Short-term disability.
• Free gym membership.

EQUAL OPPORTUNITY EMPLOYER

UDT is an Equal Opportunity Employer, a drug-free workplace, and complies with ADA regulations as applicable. UDT provides equal employment opportunities to all employees and employment applicants and prohibits discrimination and harassment of any type.

Please note that Crunch Fitness - Undefeated Tribe does not offer visa sponsorship or support visa transfers for this position. Applicants must be authorized to work in the United States without the need for current or future visa sponsorship.

Join us in making Crunch Fitness the talk of the town! Apply now and be a driving force in transforming lives through fitness.