Member Service Representative-Northwest

Energy Capital Credit Union; Houston (TX); On-site; USD 25,000 - 30,000; Full time

Benefits offered by this job

Health insurance

Dental insurance

Vision insurance

Paid time off

Incentive opportunities

Retirement plan

Disability & life insurance

Professional development

Wellness benefits

Stay Pay

Job summary

Energy Capital Credit Union in Houston is seeking a Member Service Representative to assist members with everyday banking needs, including transactions, new accounts, and lending referrals, while delivering a friendly, accurate service.

You will support branch operations, ensure compliance with applicable regulations, and help members meet their financial goals through proactive service and knowledgeable guidance.

Qualifications

• High school diploma or GED required.
• Accurate cash handling and money counting.
• Excellent customer service and communication skills.
• Ability to follow policies and regulatory requirements.
• Reliable, punctual, and team-oriented.

Responsibilities

• Process deposits, withdrawals, loan payments, and cash drawer balancing.
• Open and close accounts; explain products and services.
• Assist with new account setup and loan applications for referral.
• Escalate issues needing additional approval.
• Identify opportunities to help members meet financial goals.

Skills

Customer service

Attention to detail

Reliability

Teamwork

Regulatory compliance

Education

High school diploma or GED

Job description

Join our Team as Member Service Representative! ($18/hour)

Are you passionate about helping people feel confident in their financial decisions? In this role, you’ll be a trusted resource for members and potential members, providing friendly, accurate, and professional support for their everyday banking needs. You’ll assist with transactions, new accounts, lending referrals, and other branch services while delivering a positive member experience every step of the way. This position also plays an important role in supporting branch operations and maintaining compliance with all applicable regulations, company policies, and procedures, including Bank Secrecy Act (BSA) and Office of Foreign Assets Control (OFAC) requirements.

Our culture

• Service: We show up every day ready to do our best for our members, our teammates, and our community. We are committed to continuously improving so every member feels supported, valued, and cared for.
• Inclusive: We believe our strength comes from the people who make up our team and the members we serve. We welcome different perspectives and work together to create a respectful, welcoming environment for everyone.
• Resilience: We face challenges together, support one another through obstacles, and stay focused on finding solutions that help our members and community move forward.

What you’ll do

• Process member transactions accurately and efficiently, including deposits, withdrawals, loan payments, negotiable instruments, and cash drawer balancing.
• Support branch operations by assisting with items such as vault balancing and negotiable items, based on branch assignment.
• Help members open and close accounts, answer questions about products and services, and resolve issues within established authority limits.
• Escalate member needs appropriately when transactions or issues require additional approval or support.
• Identify opportunities to recommend products and services that may help members meet their financial goals.
• Assist members with new account setup, service enrollment, and loan application intake for referral to the lending team.

What we’re looking for

• be available to work Saturdays, as scheduled.
• Must be able to accurately and efficiently count money and make change.
• High school diploma or GED.
• A commitment to delivering friendly, professional, and accurate service to members, vendors, and associates.
• Strong attention to detail and the ability to follow established policies, procedures, and regulatory requirements.
• Reliability, punctuality, and consistent attendance.
• A team-focused mindset with a desire to support branch goals, sales performance, and financial objectives.
• Alignment with our company culture and commitment to internal and external service standards.

Why you’ll love working here

• Health, dental, and vision insurance
• Paid time off
• Incentive opportunities
• Retirement plan
• Company-paid LTD, STD, and life insurance
• Professional development opportunities
• Wellness benefit with tax savings
• Stay Pay

Equal Opportunity Employer

We are an equal opportunity employer. All applicants will be considered for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran status, or disability status.