Member Service Representative, Nashua, Full-time, Onsite

Digital Federal Credit Union; Nashua (NH); On-site; USD 35,000 - 55,000; Full time

Job summary

Join a forward-thinking credit union as a Member Service Representative in Nashua, where you'll play a vital role in helping members achieve their financial goals. This full-time position offers a dynamic work environment focused on exceptional service and community involvement. You'll engage with members, identify their needs, and provide tailored solutions while processing transactions and loans. With a commitment to diversity and inclusion, this innovative firm values your contributions and fosters a supportive atmosphere for its team members. If you're passionate about making a difference and delivering outstanding service, this role is perfect for you.

Qualifications

• 1-3 years related experience in a customer service role.
• Strong technical skills in Microsoft Office applications.

Responsibilities

• Identify financial needs and provide excellent member service.
• Process loan requests and handle teller transactions.
• Suggest process improvements and perform other duties as assigned.

Skills

Customer Service

Sales Skills

Technical Skills (Word, Excel, Email)

Bilingual Skills

Education

High School Diploma or Equivalent

Job description

Member Service Representative, Nashua, Full-time, Onsite

Job Category: Branch Services

Requisition Number: MEMBE005797

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• Posted: May 7, 2025
• Full-Time
• On-site

Locations

Showing 1 location

Schedule

Mon - Fri 8:30 – 5:30, alternate Thursdays/Fridays 10:30-7:30, alternate Saturdays 8:30 – 3:30 (40 hours)

What You’ll Do

Summary/Objective: Contribute to DCU's success by identifying member needs, providing excellent service, and helping members achieve their financial goals.

Essential Functions:

• Identify financial needs of members, build rapport, educate, cross-sell products, make referrals, and meet sales goals.
• Understand and explain all DCU products and services, open new accounts, and conduct Notary Public services.
• Process loan requests, obtain lending authority, verify documents, and conduct loan closings.
• Handle teller transactions, assist with end-of-day balancing, and ATM operations.
• Audit membership applications, account maintenance, and loan files.
• Follow all policies and procedures, including security and fraud prevention.
• Provide coverage in other branches or departments as needed.
• Suggest process improvements and perform other duties as assigned.

What You’ll Need

• High School diploma or equivalent
• 1-3 years related experience
• Technical skills (Word, Excel, Email)
• Bilingual skills a plus

What We Do

DCU is the largest credit union headquartered in New England, serving over one million members nationwide with more than 1,900 team members. We prioritize a great work environment, diversity, inclusion, and community involvement.

DCU is an equal opportunity employer. We evaluate applicants without regard to race, color, religion, age, sex, sexual orientation, gender identity, national origin, disability, veteran status, or other protected characteristics.

If you need a reasonable accommodation during the application process, contact us at [e-mail]. Note: We do not offer Visa sponsorship for this position.

#INDHI #LI-ONSITE

Qualifications, Skills, Behaviors, Motivations, Education, Experience, Licenses & Certifications

We are committed to equal opportunity and diversity. For your rights under federal employment laws, please review the 'Know Your Rights' notice from the Department of Labor.