Member Service Representative (MSR) - Vernonia

Wauna Credit Union; Vernonia (OR); On-site; USD 35,000 - 45,000; Full time

Job summary

A leading credit union seeks individuals for an introductory position focused on member service. The role emphasizes outstanding communication and customer service skills while offering competitive benefits. Successful candidates will assist members with transactions and support their needs, adopting a consultative service approach.

Benefits

Full medical, dental and vision insurance

Life and Disability insurances

Paid Time Off

11 Paid Holidays per year

401(k) Retirement Plan with employer matching

Career Development Education (CADET) program

Employee Assistance Program

Engaging Wellness Program

Qualifications

• Outstanding communication, customer service and problem-solving skills.
• Consultative service approach towards members.
• Ability to assist members with transactions and questions.

Responsibilities

• Use The Member Advantage sales and service principles.
• Assist members with transactions, concerns, and account problems.
• Refer products and services to contribute to CU goals.

Skills

Communication

Customer Service

Problem Solving

Job description

Do you have outstanding communication, customer service and problem solving skills? Does a "People Helping People" philosophy and helping dreams come true appeal to you? This may be the career for you!

This position is directly responsible for the needs of our members in the lobby. The primary responsibility is to use The Member Advantage sales and service principles while greeting and serving members, providing "hip-to-hip" service in a consultative manner. Position is an introductory role to Wauna and will consistently refer products and services to members to contribute to attainment of CU goals, but is not required to meet sales goals. Position will assist members with: transactions and questions; deposit and loan accounts and services; escalate complaints, member related concerns, procedural and policy concerns and account problems to the appropriate supervisor or department. This is a non-exempt position.

• Putting our members first, including our Internal Members

  Our employees take pride in providing services to our Members; our Credit Union is just as proud to offer benefits in our Internal Members (Employees). Our employees make us who we are as a Credit Union and we make every effort to ensure for our employees' well-being; physically, personally, professionally, and financially.

  
  
  Our Robust Benefits Package Includes:
  • Full medical, dental and vision insurance 100% Credit Union paid premiums for employees
  • Subsidized premiums for families and dependents
  • Life and Disability insurances
  • Family medical leave
  • Paid Time Off
  • Paid Sick Time
  • 11 Paid Holidays per year
  • Supplemental insurance products
  • Employee Assistance Program (free and confidential resources for emotional, financial, legal, & personal well-being)
  • Engaging Wellness Program
  Financial Benefits and Incentives
  • Competitive Salary and Incentives
  • 401(k) Retirement Plan with employer matching from anniversary date
  • Discounted Credit Union products (reduced interest rates or fees)
  • Flexible spending accounts for medical and child care expenses
  • Free Parking at all branch locations
  Professional Development
  • Proud to be a Learning Organization
  • Online education programs
  • Ongoing coaching and training in every position
  • Internal promotion and transfer options throughout the Credit Union
  • Career Development Education (CADET) program to develop employees along their desired career path
  • Opportunities to serve on a variety of volunteer committees

Equal Opportunity Employer including Disability and Vets.
Pre-employment drug test and background check required.