Member Service Representative, Methuen, MA (On-site)

Digital Federal Credit Union; Methuen (MA); On-site; USD 28,000 - 33,000; Full time

Benefits offered by this job

Health benefits

401(k) match

Paid time off

Paid federal holidays

Loan pricing/discounts

Job summary

Digital Federal Credit Union is seeking a member-focused professional in Methuen, MA to identify members' financial needs and educate them on DCU products to help achieve goals. The role involves opening memberships, accounts and loans, providing Notary services, and cross-selling within established guidelines.

Responsibilities include processing teller transactions, end-of-day balancing, loan processing, audits, policy adherence, and potential coverage across branches.

Qualifications

• High School diploma or equivalent required.
• 1-3 years related experience in a service role.
• Proficient verbal communication skills.
• Familiar with Word, Excel and Email software.

Responsibilities

• Identify members' financial needs, build rapport and cross-sell products to meet goals.
• Open memberships, accounts and loans per guidelines and provide Notary services.
• Process loan requests, verify conditions and ensure document integrity before closings.
• Accurately process teller transactions and assist with end-of-day balancing.
• Audit membership applications, account forms and loan files.
• Adhere to DCU policies and security guidelines to minimize risk.
• Provide coverage in other DCU areas as needed.
• Suggest efficiency and process improvements continuously.
• Perform other job-related duties as assigned.

Skills

Verbal communication

Experience: 1-3 years

Bilingual skills a plus

Technical skills: Word, Excel, Email

Education

High School diploma or equivalent

Tools

Word

Excel

Email

Job description

Description

Contribute to DCU's Success Sharing and business goals by identifying member's needs, providing service excellence and helping members achieve their financial goals.

What You'll Do:

• Identify the financial needs of new and existing members by building rapport and establishing strong business relationships; educate and cross sell appropriate products and services, make qualified referrals and achieve assigned sales goals.
• Understand and explain all DCU products and services. Open new memberships, accounts and loans utilizing established guidelines and self-service options and conduct Notary Public services.
• Utilize established guidelines to obtain Lending Authority, process loan requests, confirm all conditions have been met and verify the integrity of the documents prior to conducting loan closings.
• Accurately process teller transactions, assist with end of day balancing, Instant Issuance and ATM balancing.
• Conducts audits of all membership applications, account maintenance forms, new account applications and completed loan files
• Adhere to all DCU policies and procedures, which include security compliance and following guidelines intended to limit risk exposure to fraud and losses.
• May be asked to provide coverage in other DCU areas such as other branches, the Information Center or support departments.
• Continuously identify and submit efficiency and process improvement ideas
• Perform other job-related duties as assigned.

Qualifications & Skills:

• High School diploma or equivalent
• 1-3 years related experience
• Verbal Communication skills
• Technical skills (Word, Excel, Email)
• Bilingual skills a plus

Location: Methuen, MA

Target Compensation: $21.50 per hour

Schedule

Wednesday 8:30a-5:30, Thursday- Friday Alternating 8:30a-5:30p or 10:30a-7:30p, Saturday 8:30a-5:30pm #INDMI

Who We Are:

Every great journey begins with a bold idea-and ours is no different. First Tech and DCU were founded on the belief that financial solutions should put people first. That belief has fueled decades of innovation and service, rooted in the tech sector and expanding to support members from all walks of life.

Employees are eligible for:

• Traditional medical, dental, and vision coverage
• Generous 401(k) match
• Paid Time Off: You'll accrue up to 15 days in your first year. In addition, you'll receive 40 hours of sick time and 3 personal days, which refresh annually
• Paid federal holidays
• Special employee pricing on lending products such as mortgage, auto, and personal loans (eligibility subject to standard account requirements and underwriting criteria)

Employment Statements:

First Tech is an equal opportunity employer, and we value diversity, inclusion, and equity at our company. We evaluate qualified applicants without regard to race, color, religion, age, sex, sexual orientation, gender identity, national origin, disability, veteran status, and other legally protected characteristics.

If you're applying for a job and need a reasonable accommodation for any part of the employment process, please send an email to [e-mail] and let us know the nature of your request and contact information. Please note that only those inquiries concerning a request for reasonable accommodation will be responded to from this email address.

First Tech is not currently offering Visa transfer/sponsorship for this position.