Member Service Representative - McKinley, NY +

Visions Federal Credit Union; Village of Endicott (NY); On-site; USD 10,000 - 60,000; Part time

Job summary

Join a community-minded organization that values service and growth. As a Member Service Representative, you will provide exceptional service to members, helping them with transactions and inquiries. This role requires a friendly personality and strong communication skills to foster a warm environment. With part-time plus hours, you'll enjoy full-time benefits while making a difference in your community. Embrace the opportunity to grow with a company that prioritizes its members and offers a supportive work culture. If you're passionate about helping others and seeking a rewarding career, this position is perfect for you.

Benefits

Flexible Hours

Medical Benefits

Retirement Plans

Tuition Reimbursement

Opportunities for Advancement

Qualifications

• Proven successful customer service and/or retail experience required.
• Must have excellent interpersonal and communication skills.

Responsibilities

• Provide exceptional member service and perform transactions.
• Engage positively with diverse membership and staff.

Skills

Interpersonal Skills

Communication Skills

Customer Service

Time Management

Organizational Skills

Computer Skills

Education

High School Education or GED

Job description

Member Service Representative - McKinley, NY +

Pay $18.00 / hour

Location: Endicott/New York

Employment type: Part-Time

Job Description

• Req#: MEMBE002727

Why work for Visions?

Flexibility, security, competitive wages, and benefits ranging from medical to retirement – we've got it all. We offer 40-hour (full-time), 30-hour (part-time plus), and part-time positions, along with opportunities for advancement, development, and tuition reimbursement. We're a company that's growing more and more every day – and you can, too.

About Us

We're a community-minded organization with more than 50 years of experience. We serve members across three states, and our culture is one built on giving back. We're more than just money – we're people helping people.

If you want to be part of something greater, something different, and something growing – then come work at Visions.

We're more than banking. You can be, too. #ClaimYourSeat

Job Position Purpose/Summary: The Member Service Rep (MSR) provides exceptional member service by performing transactions and adherence to exceptional service expectations. Must enjoy working with the public. Possess an engaging outgoing, positive personality that will provide a warm and consistently friendly member experience. Be an advocate for and be able to explain Credit Union products, offerings, and services. Comfortable with interfacing with a variety of technologies to process transactions and perform account inquiries for members. Desire to serve the local community.

***PART-TIME PLUS (30 hours/week, full-time benefits)***

Education & Experience: We pride ourselves in our advocacy for education, growth, and opportunity for experience. This position would minimally require a high school education or GED. Required to have proven successful customer service and/or retail experience.

Essential Knowledge, Skills, & Abilities: Due to the nature of this role in dealing with our members on an ongoing basis, the position requires (and is not limited to):

• Excellent interpersonal and communication skills (both verbal and written); Efficient time management and organizational skills; Flexibility (able to adapt to changing environment).
• Positively communicate with diverse membership and staff population while providing excellent customer service.
• Strong computer skills, adherence to confidentiality, detail-oriented.
• Must be able to complete all assigned educational courses and Product Certification tests, within required timeframes with passing.
• Must be adaptable to changes in the work environment, comfortable with multiple competing demands and able to deal with frequent change, delays, or unexpected events in a calm and logical manner.
• All employees must embrace and foster an environment that supports our mission and core values.
• Perform other job-related duties as needed.

Compensation Range: $18/hr. - $22/hr. *Hiring rates may be dependent on a number of factors, including years of directly related work experience, education, geographic location, or special skills.*

Essential Physical Functions: The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Daily requirements may include (but are not limited to): stand/walk up to 2 hours, sitting for up to 6 hours; lift/carry up to 20 pounds; manual dexterity for working with papers, files, keyboarding, etc.

Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities

About the company

A credit union with quality services for you at every stage of life. Savings, checking, loans, mortgages, investments, online banking, mobile banking. Money matters to people. People matter to us.