Member Service Representative, Marlborough East , Part-Time, Onsite

Digital Federal Credit Union; Marlborough (MA); On-site; USD 35,000 - 55,000; Part time

Job summary

Join a forward-thinking credit union that values diversity and inclusion. In this role, you'll contribute to the success of the organization by understanding member needs and providing exceptional service. You'll have the opportunity to educate members on financial products, process loan requests, and handle transactions. With a supportive work environment and a commitment to equity, this role is perfect for those looking to make a positive impact in the financial sector. If you're passionate about helping others achieve their financial goals, this position is for you!

Qualifications

• 1-3 years of related experience in a customer service role.
• Ability to educate members on financial products and services.

Responsibilities

• Identify financial needs of members and provide excellent service.
• Process loan requests and handle teller transactions.

Skills

Verbal Communication Skills

Technical Skills (Word, Excel, Email)

Bilingual Skills

Education

High School Diploma or Equivalent

Job description

Description

This role involves contributing to DCU's success by identifying member needs, providing excellent service, and helping members achieve their financial goals. The schedule is Thursday and Friday from 3:30 to 7:30, and Saturday from 8:30 to 3:30, totaling 14.5 hours per week.

What You'll Do

Summary/Objective: Contribute to DCU's success sharing and business goals by understanding member needs, delivering service excellence, and supporting members' financial objectives.

Essential Functions:

• Identify financial needs of members, build rapport, educate, cross-sell products, make referrals, and meet sales goals.
• Understand and explain DCU products and services, open new accounts, and conduct Notary services.
• Process loan requests, verify conditions, and ensure document integrity prior to closings.
• Handle teller transactions, assist with end-of-day balancing, and ATM operations.
• Audit membership and loan files.
• Follow policies, procedures, and security guidelines to mitigate risks.
• Provide coverage in other departments as needed.
• Suggest process improvements.
• Perform additional duties as assigned.

What You'll Need

• High School diploma or equivalent.
• 1-3 years related experience.
• Verbal communication skills.
• Technical skills (Word, Excel, Email).
• Bilingual skills are a plus.

What We Do

DCU is the largest credit union in New England, serving over one million members across all 50 states, with more than 1,900 team members. We value diversity, inclusion, and equity, and strive for a supportive work environment.

We do not currently offer Visa transfer or sponsorship for this position. For accommodations during the application process, contact [e-mail].

Equal Opportunity Employer