Member Service Representative, Madison St., Clarksville TN

Altra Federal Credit Union; Clarksville (TN); On-site; Full time

Job summary

Join a leading financial institution as a Member Service Representative in Clarksville, TN. You'll provide exceptional service, handle transactions, and promote innovative services while ensuring member satisfaction. This full-time role offers competitive pay and comprehensive benefits, including a 401(k) match and paid time off. Be part of a supportive team that values diversity and community impact.

Benefits

Medical Insurance

Dental Insurance

Vision Insurance

401(k) Match

Paid Time Off

Employee Discounts

Qualifications

• Background in customer service, especially in finance is a plus.
• Strong communication skills to connect with members.

Responsibilities

• Listen to members' needs and solve issues with empathy.
• Educate members on innovative services like ATM and Palm Authentication.
• Adhere to strict security standards to protect member information.

Skills

Communication

Customer Service

Detail-oriented

Tech-savvy

Education

High School Diploma

Job description

Join to apply for the Member Service Representative, Madison St., Clarksville TN role at Altra Federal Credit Union

**Join Our Team as a Member Service Representative!**

Are you passionate about making a difference in peoples' financial lives and bringing a smile to every interaction? Altra is looking for a Member Service Representative I — the frontline hero responsible for delivering exceptional, personalized service that makes every member feel at home. You will handle transactions like deposits, withdrawals, and loan payments with precision, while introducing members to innovative features like ATM, Palm Authentication, and other electronic services.

• Why You'll Love Working Here: At Altra, we believe in empowering our team to take initiative and make every interaction count. This role is about creating memorable experiences! You'll collaborate with team members across departments to solve challenges in a positive and supportive environment.
  
  

What You'll Do

• Be the First Line of Support: Listen to members' needs, solve issues with empathy, and make every experience exceptional.
• Promote Innovative Services: Educate members on our latest offerings — from ATM to Palm Authentication — and help them unlock the full potential of Altra's services.
• Safeguard Member Information: Adhere to strict security standards and regulatory requirements to protect our members.
• Collaborate and Contribute: Work with your team to keep operations smooth, efficient, and focused on member satisfaction.
  
  

What You Bring To The Table

• A background in customer service, especially in finance, is a plus.
• Strong communication skills, with the ability to connect with members genuinely.
• Detail-oriented, professional, and tech-savvy — ready to assist members with digital services.
• A high school diploma (or equivalent) and a commitment to ongoing learning.
  
  

Pay And Benefits

• Competitive starting rate of $17.00 per hour!
• Bilingual pay premium of $1.00/hour in Spanish or Hmong after passing the language exam
• Comprehensive benefits including medical, dental, vision, group life, and supplemental insurance
• Up to 6% employer-matched 401(k) plus an additional 3%
• Paid time off, volunteer days, and your birthday off (paid!)
• Employee discounts and perks

The position is full-time, 40 hours/week, Monday through Friday, between 8:00 a.m. and 5:00 p.m., with some flexibility. No weekend hours!

If you're driven to help others, skilled in customer service, and eager to bring a positive vibe to the team, apply today and start a fulfilling career with Altra!

Altra is a Great Place to Work certified company for six consecutive years; 92% of employees say Altra is a great place to work! We invest in each other and work together to make a difference in our communities and help people live their best lives.

We support diversity and are an Equal Opportunity Employer. Grow your career with endless opportunities — Altra is where YOU belong!