Member Service Representative Location: GA-Fort Stewart-31314 Full / Part Time

GeoVista Credit Union; Hinesville (GA); On-site; USD 30,000 - 35,000; Full time

Job summary

GeoVista Federal Credit Union is seeking a member service representative for its Fort Stewart branch in Hinesville, GA. The role focuses on delivering excellent member service during various financial transactions, while also providing account maintenance and cross-selling products. Candidates should possess a high school diploma and have prior experience in customer service or sales.

Benefits

401(k)

401(k) matching

Dental insurance

Health insurance

Paid time off

Vision insurance

Qualifications

• Minimum 1 year in financial or retail sales with cash handling.
• Basic math and number sequencing aptitude.
• Ability to communicate effectively in written and verbal formats.

Responsibilities

• Processes financial transactions including deposits and withdrawals.
• Maintains balancing record per teller standards.
• Initiates conversations to determine members' financial needs.

Skills

Problem solving

Attention to detail

Communication

Education

High school diploma or equivalent

Tools

Microsoft Word

Microsoft Excel

Microsoft Power Point

Job description

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Health insurance
• Paid time off
• Vision insurance

People helping people is the credit union mission. Do you enjoy helping others? GeoVista Federal Credit Union has an immediate opening for a member service representative at our Fort Stewart GA branch in Hinesville, GA. The main focus of this position is to provide excellent service to our members while performing transactions on the teller line.

Primary Duties and Responsibilities:

• Receives and processes financial transactions including deposits, withdrawals, check cashing, loan/credit card payments and advances, cash advances, issuing savings/cashier's checks and money orders, and redeeming savings bonds.
• Performs member account maintenance.
• Must be familiar with Credit Union policies and procedures in order to effectively follow security procedures, handle/direct problems, complaint and special situations.
• Personally maintains a balancing record in accordance with the teller balance standards.
• Initiates conversations with members to determine their financial needs, cross sells Credit Union products and services.
• Provide exceptional member service with all member interactions.
• Other duties as assigned.

Required Skills:

Problem solving skills, as well as the ability to travel if asked to fill in at another branch, based on need. Ability to sit or stand for extended periods is also required.

Required Experience:

• High school diploma or equivalent.
• Minimum experience of 1 year in financial or retail sales environment that involves cash handling, customer service and sales.
• Attention to detail and basic math and number sequencing aptitude.
• Demonstrate good judgement in order to evaluate identities, accounts, checks and currency.
• Ability to communicate with members and others at all levels of the Credit Union, in written and verbal formats.
• Working knowledge of Microsoft Word, Excel and Power Point software applications.
• Ability to maintain confidentiality and professionalism.

GeoVista Federal Credit Union is an equal opportunity employer

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