Member Service Representative, Littleton, MA, Part-time, Onsite

Digital Federal Credit Union; Littleton (MA); On-site; USD 35,000 - 50,000; Full time

Job summary

A leading credit union in New England is seeking a Member Service Representative to provide exceptional service and assist members in achieving their financial goals. This full-time onsite role in Littleton, MA involves account management and sales functions, requiring delivery of excellent customer service in a dynamic environment.

Qualifications

• 1-3 years of related experience required.
• Technical skills in Word, Excel, and Email.
• Bilingual skills preferred.

Responsibilities

• Identify and fulfill financial needs of members.
• Open new memberships and accounts.
• Process teller transactions and loans.

Skills

Communication

Customer Service

Sales Skills

Bilingual

Education

High School diploma or equivalent

Tools

Word

Excel

Email

Job description

Member Service Representative, Littleton, MA, Full-time, Onsite

Job Category: Branch Services

Requisition Number: MEMBE005855

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• Full-Time
• On-site

Locations

Showing 1 location

Littleton, MA 01460, USA

Description

Schedule: Wednesday 8:30-5:30, ALT Thurs-FRI 10:30-7:30, and Every Saturday 8:30-3:30 (30.5 hours)

What You’ll Do

Summary/Objective: Contribute to DCU's success sharing and business goals by identifying members' needs, providing service excellence, and helping members achieve their financial goals.

Essential Functions:

• Identify the financial needs of new and existing members by building rapport, establishing strong relationships, educating, cross-selling appropriate products and services, making qualified referrals, and achieving sales goals.
• Understand and explain all DCU products and services. Open new memberships, accounts, and loans using established guidelines and self-service options. Conduct Notary Public services.
• Utilize established guidelines to obtain Lending Authority, process loan requests, verify all conditions are met, and ensure document integrity prior to loan closings.
• Accurately process teller transactions, assist with end-of-day balancing, Instant Issuance, and ATM balancing.
• Conduct audits of membership applications, account maintenance forms, new account applications, and loan files.
• Adhere to all DCU policies and procedures, including security compliance and risk mitigation guidelines.
• Provide coverage in other areas such as other branches, the Information Center, or support departments as needed.
• Identify and submit ideas for efficiency and process improvements.
• Perform other related duties as assigned.

What You’ll Need

• High School diploma or equivalent
• 1-3 years of related experience
• Technical skills (Word, Excel, Email)
• Bilingual skills are a plus

About Us

DCU is the largest credit union headquartered in New England, serving over one million members across all 50 states. With over 1,900 team members, we strive to create a great work environment with a strong community focus.

DCU is an equal-opportunity employer that values diversity, inclusion, and equity. We evaluate applicants without regard to race, color, religion, age, sex, sexual orientation, gender identity, national origin, disability, veteran status, and other protected characteristics.

If you require a reasonable accommodation during the employment process, please email [e-mail] with your request details. Only inquiries related to accommodations will be responded to.

Note: DCU is not currently offering Visa transfer or sponsorship for this position.

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We are an Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities. For more information, review the "Know Your Rights" notice from the Department of Labor.