Member Service Representative II - Float

Members 1st Federal Credit Union; Lancaster (Lancaster County); On-site; USD 28,000 - 36,000; Full time

Job summary

The Members 1st Federal Credit Union is seeking a Customer Service/Member Service Representative II to support branch operations across Lancaster County, starting at the Greenfield Branch in Lancaster, PA. You will help members with new accounts, deposits, loans, and everyday service needs, guiding them to self-service options and ensuring a welcoming, accurate experience.

You will embody our values of diversity and service, work with a collaborative team, and may take on leadership

Qualifications

• 1-3 years of related experience.
• Knowledge of credit union products, services, policies and procedures is preferred.
• Customer service oriented and able to communicate effectively.

Responsibilities

• Support branch operations to drive member satisfaction and branch growth of deposits and loans.
• Assist members with new accounts, lending, and account maintenance; promote self-service options.
• Possibly assume leadership duties in the absence of the Branch Manager; ensure compliance with policies.

Skills

Communication

Attention to detail

Sales aptitude

Analytical skills

Time management

Leadership

PC familiarity

Education

High school diploma or equivalent

Job description

When you join the Members 1st team, you become part of something much bigger than a credit union. You become part of our faM1ly—a tight-knit bunch with big dreams and even bigger values. It is an exciting time for us as we continue to grow, and we hope that you will choose to grow along with us. Wanting the absolute best for our associates means more than just competitive pay. It means fantastic healthcare, paid benefits, opportunities for professional advancement and work-life balance - and best of all, a place where you are accepted and respected for your individuality.

Responsibilities

• This is a float role supporting branches in Lancaster County based out of the Greenfield Branch located at 1815 Hempstead Road, Lancaster, PA 17601***

The Member Service Representative II supports all aspects of branch operations by providing high levels of member satisfaction and assisting with branch growth of deposits, loans, and service ratio. The role will assist members in establishing and answering questions around new accounts, lending, account maintenance/review and support services.

The Member Service Representative II will ensure compliance and credit union standards, as well as supporting internal branch growth and service by executing lobby engagement. In addition, the role will ensure compliance through the adherence of all credit union policies/procedures. The role will demonstrate and foster a consultative sales culture with members and staff by influencing, educating, and connecting branch associates, partners, and members to technology and self-service options. The Member Service Representative II may be asked to take on leadership responsibilities in the branch when a Branch Manager or Assistant Branch Manager is not present. This position may provide coverage, as needed for other departments and/or functions that are within the scope of this position.

Skills

• Excellent communication and interpersonal skills
• Attention to detail and accuracy
• Thorough knowledge of credit union products, services, policies and procedures
• Cash handling skills
• Strong ability to successfully recognize and offer sales opportunities
• Advanced analytical and problem-solving skills
• Advanced organizational and time management skills
• Ability to lead, take charge and offer opinions and direction
• Familiarity with PCs and applicable software

Competencies

• Effective knowledge
• Accountability and self-management
• Teamwork and leadership
• Communication
• Innovation and problem-solving

Working Conditions/Physical Demands

• Ability to communicate effectively in English, both orally and in writing
• Visually able to perform activities such as preparing and analyzing data and figures, viewing a computer terminal, and extensive reading
• Ability to sit for extended time periods
• Sufficient manual skill for operation of PC keyboard and other standard office equipment
• Ability to travel, including occasional overnight travel
• Ability to exert minimum amounts of force occasionally to lift, carry, push, pull or move objects

Qualifications

1-3 years of related experience

Does this position require a valid Drivers License?

No

Education Level

General and business knowledge equivalent to a high school diploma

About Us

At Members 1st, we look for individuals who will show up as their whole self because we value diversity, inclusion, and belonging, as well as people who believe in the philosophy of, WE>me. To be sure you align with our company mission, vision, values and culture reference the information below.

Company Culture is at Our Core

If there is one concept, we want you to understand about us, it is this. WE. It is a simple little word but means everything here. We think as one. One faM1ly. One community. One place where everyone belongings. Everything we do is in the best interest of all of us.

What WE Believe

Our Missions: WE serve our members, associates, and communities through support, empowerment, and meaningful relationships.

Our Vision: WE are growing our faM1ly by delivering everything they need to live well financially, through all life’s moments and milestones.

Our Values: WE deliver unparalleled experiences through a culture of WE. WE > me. WE are servant leaders- at work and in the communities we serve. WE are financially safe and sound stewards of members dollars. WE are faM1ly.

Join a company that grows with you - personally and professionally

Join a company that grows with you - personally and professionally

Equal Opportunity Employer

Members 1st provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.

Compensation Overview

We are excited to offer a competitive salary for this position. This figure serves as the entry point in our salary range, and there is potential for the actual salary to be higher based on a variety of factors, such as your experience, skills, education, and location. We believe in recognizing and rewarding talent, so our compensation packages are thoughtfully designed to reflect the unique qualifications and contributions of each candidate.

The Minimum Salary For This Position Is

$20.67+/hr