Member Service Representative I, Clarksville Madison St., Clarksville TN

Altra Inc.; Clarksville (TN); On-site; USD 10,000 - 60,000; Full time

Job summary

Altra Inc. is seeking a Member Service Representative I to provide exceptional customer service and assist members with financial transactions. This full-time role involves a collaborative environment, where you’ll educate members on innovative services like ATM and Palm Authentication while ensuring their financial information is safeguarded. Competitive pay, comprehensive benefits, and a supportive workplace culture await you!

Benefits

Medical/Dental/Vision coverage

401(k) with employer match

Paid time off and volunteer time off

Employee discounts

Qualifications

• Background in customer service, especially in finance, is a plus.
• Strong communication skills; ability to genuinely connect with members.
• Detail-oriented and ready to assist with digital services.

Responsibilities

• Listen to members’ needs and solve issues with empathy.
• Educate members on the latest offerings and services.
• Adhere to strict security standards to protect members.

Skills

Customer service

Communication

Detail-oriented

Tech-savvy

Education

High school diploma or equivalent

Job description

Join Our Team as a Member Service Representative!

Are you passionate about making a difference in people’s financial lives and bringing a smile to every interaction? Altra is on the lookout for a Member Service Representative I – the frontline hero responsible for delivering exceptional, personalized service that makes every member feel at home. You’ll handle transactions like deposits, withdrawals, and loan payments with precision, all while introducing members to cutting-edge features like ATM, Palm Authentication, and other electronic services.

Why You’ll Love Working Here : At Altra, we believe in empowering our team to take the initiative and make every interaction count. This role isn’t just about transactions; it’s about creating memorable experiences! You'll collaborate with team members across departments to solve challenges, all in a positive and supportive environment.

What You’ll Do :

• Be the First Line of Support : Listen to members’ needs, solve issues with empathy, and make every experience exceptional.
• Promote Innovative Services : Educate members on our latest offerings – from ATM to Palm Authentication – and help them unlock the full potential of Altra's services.
• Safeguard Member Information : Adhere to strict security standards and regulatory requirements to protect our members.
• Collaborate & Contribute : Work hand-in-hand with your team to keep operations smooth, efficient, and always focused on member satisfaction.

What You Bring to the Table :

• A background in customer service, especially in finance, is a plus.
• Strong communication skills, with the ability to connect with members genuinely.
• Detail-oriented, professional, and tech-savvy – ready to help members with digital services.
• A high school diploma (or equivalent) and a commitment to ongoing learning.

Pay and Benefits :

• Competitive starting rate of $17.00 per hour!
• When bilingual in Spanish or Hmong, receive a $1.00 / hour pay premium after completing and passing the language exam
• Comprehensive benefits package that includes medical / dental / vision coverage, group life insurance, and supplemental life insurance options
• Up to a 6% Employer-matched 401(k) + additional 3% employer contribution
• Paid time off, volunteer time off, and your birthday off (paid)!
• Employee-only perks and discounts

The Member Services Representative position is full time, 40 hours a week, Monday through Friday, between the operating hours of 8 : 00 a.m. to 5 : 00 p.m. and will require some flexibility within these hours, as needed. No weekend hours!

If you’re driven by a mission to help others, skilled in customer service, and ready to bring a positive vibe to the team, apply today and start a fulfilling a career with Altra!

Altra is proud to be a Great Place to Work certified company six years in a row; 92% of our employees say Altra is a great place to work! At Altra, we invest in each other and work together to make a difference in the communities we serve and to help people live their best life!

We support diversity in the workplace and are an Equal Opportunity Employer. Grow your career with us – endless opportunities await! Altra is where YOU belong!

Equal Opportunity Employer

This employer is required to notify all applicants of their rights pursuant to federal employment laws.

For further information, please review the Know Your Rights notice from the Department of Labor.

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