Member Service Representative I

Automatic Data Processing, Inc.; Port Angeles (WA); Sur place; USD 32 000 - 42 000; Plein temps

Résumé du poste

GNWFCU is seeking a frontline Teller role in Port Angeles, WA to perform routine member transactions and provide exceptional service. The position requires accuracy, cash handling skills, and knowledge of credit union products.

Responsibilities include processing deposits/withdrawals, guiding members on accounts, and ensuring compliance with banking regulations. The role involves standing during shifts and occasional lifting of light items while engaging with customers.

Qualifications

• High School diploma or equivalent; active pursuit of diploma/GED acceptable.
• Strong communication skills and ability to work with the public in a sometimes stressful environment.
• Experience in sales, customer/service, cash handling, and math/business aptitude.
• GNWFCU employees must be mobile and able to work in a standard office setting.
• Ability to use standard office equipment including software and technology-based services: video, chat, ITMs.

Responsabilités

• Perform routine member transactions: deposits, withdrawals, cash advances, loan payments, transfers, and check cashing.
• Provide outstanding member service and satisfaction.
• Process payments for mortgage and other loans; ensure accuracy and collect late charges when applicable.
• Verify endorsements and negotiability on checks.
• Maintain accurate cash drawer and balance in a timely manner.
• Provide routine information on credit union products, services, and policies.
• Respond to member requests, problems, or direct to the proper person for assistance.
• Record and route information pertaining to members’ accounts to proper departments.
• Process stop payments on share draft accounts and ACH deposits.
• Provide current account balances and loan payoffs to members.
• Possibly handle combinations & keys (night drop, ATM, vault).
• Maintain accurate records and complete tasks promptly.
• Participate in internal training via online courses.
• Comply with Bank Secrecy Act/AML/OFAC and other compliance policies.
• Address all other duties as assigned.
• Assist with inquiries about eligibility for memberships and account types.
• Maintain professionalism and confidentiality in all member interactions.
• Support branch operations and contribute to branch goals.

Connaissances

Customer service

Cash handling

Math aptitude

Mobility

Office equipment

Verafin

ITMs

Formation

High school diploma or equivalent

Outils

Verafin

ITMs

Description du poste

Primary Purpose of Job:Performs routine member transactions, including deposits, withdrawals, cash advances, loan payments, transfers, and check cashing.

Duties and Responsibilities:

1. Employee provides an outstanding level of member service and member satisfaction.

2. Employee must have computer and office equipment experience.

3. Employees perform routine member transactions, including but not limited to deposits, withdrawals, cash advances, loan payments, transfers, check cashing and entering information on the CU’s computer system.

4. Employees receive payments for mortgage, and all other types of loans the CU gives out, ensuring that payments equal the amount due and that all late charges, if applicable, are collected. Employees must understand credit union policies regarding delinquent loans and know what to suggest to the members, or who to refer them to.

5. Employees examine checks for endorsements and negotiability.

6. Accuracy is a crucial part of an employees’ job, such as providing correct information, correct transactions and correct cash to members when requested.

7. Employees must practice member education of all products and services offered by the credit union and help achieve the Credit Union’s saturation goals.

8. Employees must provide routine information on credit union products, services, and policies, including eligibility for membership, types of credit union accounts, basic loan products some loan procedures, interest rates, current dividend rates, branch locations, office hours and telephone numbers.

9. Respond to members’ requests, problems, and complaints, and/or direct them to the proper person for specific information and assistance.

10. Receive information pertaining to members’ accounts and process or route to proper departments.

11. Process stop payments on share draft accounts and ACH direct deposits.

12. Provide members with account status, including current balances and loan payoffs.

13. May be responsible for combinations & keys (i.e. night drop, ATM, Vault),

14. Maintains an accurate cash drawer and balances in a timely manner.

15. Follow through on member questions or requests.

16. Work on internal training through online courses.

17. Following MIP (Member Identity Program). Filling out Currency Transaction Reports, Suspicious Activity Reports, Monetary logs as needed (running on us checks over $5000 through Verafin).

18. Must comply with the credit union's Bank Secrecy Act/Anti Money Laundering Act/OFAC and all other Compliance Policies as required by the position.

19. All other duties as assigned.

Knowledge, Skills, and Abilities desired:

• Typically, entry level pay rate depends on experience, i.e. High School diploma or equivalent, or actively pursuing a High School Diploma/GED.
• Effective communication skills, and the ability to work successfully with the public in a frequently stressful environment.
• Experience in sales, customer/member service, cash handling and a good math/business aptitude.
• Employees of GNWFCU must possess mobility and stamina to work in a standard office setting.
• Employee must be able to use standard office equipment including but not limited to various software and technology-based services: video, chat, ITM’s
• Employees may have to lift items up to 50 pounds.
• Job requirements include the need to stand or sit for long periods of time.

Employees may need the ability to raise their arms above their head.

Employees should have adequate hearing and speech to communicate with our members and/or staff on the phone, in-person and through the drive-thru speaker systems. This statement is not all inclusive of the physical requirements but is in general, covering most areas of the credit union. GNWFCU will make every effort to provide reasonable accommodations to any employee with a physical, mental, or sensory disability in order to allow that employee to perform the essential functions of his or her job.

GNWFCU requires a full background check and drug screening prior to hiring.

The above information in this job description has been designed to indicate the general nature and level of work performed by employees within this job. It is not designed to contain or be interpreted as a comprehensive inventory of all job duties, responsibilities and qualifications required of employees assigned to this job. Aspects of this position may be changed or supplemented from time to time, at the sole discretion of management.