Member Service Representative I

Hawaiiusa-Federal-Credit-Union; Hawaii; On-site; USD 57,859,000 - 63,370,000; Full time

Benefits offered by this job

Health insurance

Paid time off

401(k)

Tuition reimbursement

Life insurance

Volunteer time off

Employee discounts

Job summary

HawaiiUSA Federal Credit Union in Waipahu, HI seeks a Member Service Representative I to handle member transactions and assist with daily branch operations.

You will grow member relationships through needs-based conversations, promote digital channels, and participate in community events. Some prior customer service experience preferred. Entry-level role with opportunities for advancement.

Qualifications

• High school diploma or GED is required.
• One year of customer service experience preferred.

Responsibilities

• Process member transactions accurately in line with policies.
• Be knowledgeable about HawaiiUSA tools, products, and services to answer questions.
• Proactively engage members to understand their financial needs.
• Use sales techniques to develop member relationships during transactions.
• Support branch goals for sales growth.
• Generate cross-sell referrals with internal/external partners.
• Suggest online, mobile, and digital options to members.
• Assist with daily branch operations.
• Promote HawaiiUSA and participate in community events.
• Stay current on HawaiiUSA policies and procedures.
• Maintain compliance with regulations including BSA training.
• Resolve member concerns with empathy and escalate when needed.
• Perform other duties as assigned.

Skills

Customer service

Sales

Communication

Education

High School diploma or GED

Job description

If you are unable to complete this application due to a disability, contact this employer to ask for an accommodation or an alternative application process.

Member Service Representative I

Full Time Clerical Waipahu Branch, Waipahu, HI, US

Key Responsibilities

• Process member transactions efficiently and accurately in accordance with established policies and procedures.
• Knowledgeable in all tools, products, and services to provide answers and assistance to Members’ questions or concerns.
• Proactively engage with members to understand their financial and banking needs.
• Utilize sales techniques to develop existing Member relationships, often while processing transactions.
• Understand the role in sales growth, and meet branch-assigned and individual goals.
• Generate cross sales referrals by actively promoting products and services provided by internal and external partners.
• Recommend alternative channels such as online, mobile, and digital solutions.
• Assist the branch with daily operational tasks.
• Seek opportunities to promote the organization and engage in the communities we serve. Engage in community events.
• Remain current on the HawaiiUSA practices, policies, and procedures.
• Comply with regulatory compliance and assigned training requirements including but not limited to BSA regulations corresponding to their specific job duties.
• Address and resolve member concerns and discrepancies in transactions with empathy, referring complex issues to senior employee when necessary.
• Perform other duties as assigned.

Qualifications & Experience

• High School (High school diploma) or GED required
• One year of customer service experience preferred

Minimum Physical Requirements

• Sitting for prolonged periods at a desk working on a computer.
• Standing for prolonged periods of time in a stationary position.
• Walking on occasion for up to 2 hours per day.
• Reaching, bending, twisting, turning frequently.
• Lifting, pulling, pushing, and carrying up to 30 pounds on occasion.
• We'll make reasonable accommodations for qualified applicants and employees with disabilities.

Benefits and Pay

The expected pay for the Member Service Representative I position is $21.00 per hour.

This pay reflects the compensation we reasonably expect to offer for this role based on typical qualifications and market data. Offered pay may vary depending on the candidate’s experience, skills, and other relevant factors.

We cover 100% of employees’ single medical, drug, vision, and dental monthly health insurance premiums. Employees also love receiving paid volunteer time, our pay it forward program, and matching their charitable donations up to $250 per year per employee. Tuition assistance for higher education is another special way we invest in our workforce.

• Paid Time Off and 11 Paid Holidays
• 401(k) and 3% Employer Contribution
• Health insurance
• Paid time off
• Vision insurance
• Dental insurance
• Prescription drug insurance
• Tuition reimbursement
• Life insurance
• Flexible spending account
• Disability insurance
• Opportunities for advancement
• Employee assistance program
• Referral program
• Retirement plan
• Employee discount
• Paid training
• Professional development assistance
• AD&D insurance
• Volunteer time off
• Credit union membership
• Paid orientation
• and more

About Company

HawaiiUSA Federal Credit Union is a local, not-for-profit, federally insured financial cooperative, owned and operated by our members since 1936. We are dedicated to helping members achieve their financial goals and our employees reach their career aspirations. We are committed to our community by extending ourselves through our time, efforts and resources. Our motto, Life Matters, means celebrating life’s experiences and creating fulfilling work opportunities, not just jobs.