Member Service Representative (Full-Time) - North Clearwater

Navy Federal Credit Union; Clearwater (FL); On-site; USD 36,000 - 48,000; Full time

Job summary

Navy Federal Credit Union is seeking a skilled MSR III in Clearwater, FL to counsel members on financial wellness, assist with loan applications, and resolve account issues with accuracy and efficiency.

The role focuses on delivering exceptional service, guiding members to service channels, and ensuring compliance with regulations while supporting branch operations and education for teammates.

Qualifications

• Advanced skill building effective relationships through rapport, trust, diplomacy, and tact.
• Advanced research, analytical, and problem-solving skills.
• Advanced skill working independently and in a team environment.
• Advanced skill maintaining composure in a high-production and changing environment.
• Advanced knowledge of deposit and loan products, services, and operational procedures.
• Advanced skill navigating multiple systems efficiently and adapt to evolving technologies.
• Advanced skill exercising sound judgment and make informed decisions.
• Advanced skill embracing and supporting change initiatives in a dynamic and continuously evolving environment.
• Advanced verbal and written communication skills to engage with members and colleagues.

Responsibilities

• Counsel members on financial wellness, identifying opportunities to deepen relationships.
• Assist members with submitting consumer loan applications.
• Analyze, research, and resolve complex account discrepancies and member concerns.
• Identify and mitigate potential fraud or suspicious account activity.
• Initiate fee adjustments or service accommodations within defined authority limits.
• Inform and guide members on available service channels, emphasizing convenient self-service solutions to enhance their banking experience.

Job description

Overview

To provide members and prospective members the full range of financial products and services while demonstrating advanced job knowledge and service skills. The MSR III operates with minimal supervision, performs complex banking functions, and enhances member interactions by providing education on available service channels and engaging in financial discussions. Provide assistance/training to lower-level team members.

Responsibilities

• Counsel members on financial wellness, identifying opportunities to deepen relationships
• Assist members with submitting consumer loan applications
• Analyze, research, and resolve complex account discrepancies and member concerns
• Identify and mitigate potential fraud or suspicious account activity
• Initiate fee adjustments or service accommodations within defined authority limits
• Inform and guide members on available service channels, emphasizing convenient self-service solutions to enhance their banking experience
• Comply with all federal regulations and institutional policies related to financial services
• Support operational efficiency by minimizing errors and adhering to quality control measures
• Process complex transactions, including large cash withdrawals, loan payoffs, and certificate redemptions
• Ensure accurate and compliant handling of cash, negotiable instruments, and transactions
• May conduct external financial outreach, participating in local events and educational presentations
• May serve as a branch specialist in an area such as IRAs, Financial Health Presentation Specialist, or mortgage
• May assist with branch vault procedures, including opening, closing, and balancing
• May serve as a Branch Office and/or ATM vault custodian
• Perform other duties as assigned

Qualifications

• Advanced skill building effective relationships through rapport, trust, diplomacy, and tact
• Advanced research, analytical, and problem-solving skills
• Advanced skill working independently and in a team environment
• Advanced skill maintaining composure in a high-production and changing environment
• Advanced knowledge of deposit and loan products, services, and operational procedures
• Advanced skill navigating multiple systems efficiently and adapt to evolving technologies
• Advanced skill exercising sound judgment and make informed decisions
• Advanced skill embracing and supporting change initiatives in a dynamic and continuously evolving environment
• Advanced verbal and written communication skills to engage with members and colleagues

Desired Qualifications

• Significant experience in financial services, retail banking, or a credit union environment

Hours

• Available Monday - Saturday, hours based on business needs.

Locations

• 2607 Gulf to Bay Boulevard Suite 1710 Clearwater, Florida 33759
• Based upon business needs, this position may require working at or transferring permanently to neighboring branches within a reasonable commuting distance.
• Candidates who complete an application for the position will be sent a required online assessment to the email address listed in the application. Please be sure to check your spam and junk folders if you do not see the email in your inbox. Completing the assessment is critical to ensure that your application is considered, so please be sure to complete the assessment. To receive assistance in resolving any technical issues with your assessment, please contact our Infor assessment support team at [e-mail]. at [e-mail].

About Us

Navy Federal provides much more than a job. We provide a meaningful career experience, including a culture that is energized, engaged and committed; and fierce appreciation for our teams, who are rewarded with highly competitive pay and generous benefits and perks.

Our approach to careers is simple yet powerful: Make our mission your passion.

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• 2025 PEOPLE® Companies That Care
• Newsweek Most Trustworthy Companies in America 2026
• Military Times 2025 Best for Vets Employers
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• 2025 RippleMatch Campus Forward Award Winner for Overall Excellence
• Military.com Top Military Spouse Employers 2025
• 2026 Handshake Early Talent Award
• Newsweek America’s Greatest Workplaces for Culture, Belonging and Community 2026

From Fortune Magazine. © 2026 Fortune Media IP Limited. All rights reserved. Used under license. Fortune and Fortune 100 Best Companies to Work For are registered trademarks of Fortune Media IP Limited and are used under license. Fortune Magazine, Fortune Media (USA) Corporation, and its affiliates are not affiliated with, and do not endorse products or services of, Navy Federal Credit Union.

Equal Employment Opportunity

All qualified applicants will receive consideration for employment without regard to age, race, sex, color, religion, national origin, disability, veteran status, pregnancy, sexual orientation, genetic information, gender identity or any other basis protected by applicable law.

Accommodations

If you need accommodation or assistance for a qualifying condition to complete the online application (or during any stage of the hiring process), you can contact Navy Federal's Medical Accommodations team at [e-mail] or by calling 1-888-503-6013. This team cannot provide any information on job postings or application status.

Bank Secrecy Act

Remains cognizant of and adheres to Navy Federal policies and procedures, and regulations pertaining to the Bank Secrecy Act.