Member Service Representative (Full-Time) - Beaufort

Navy Federal Credit Union; United States; On-site; USD 38,000 - 52,000; Full time

Job summary

Navy Federal Credit Union seeks a member-focused professional to perform platform banking functions under supervision. The role emphasizes building relationships, delivering a full range of banking products, and maintaining composure in a fast-paced environment.

Ideal candidates have banking/customer service experience, strong communication skills, and the ability to navigate multiple systems while adapting to evolving technology and processes.

Qualifications

• Experience in banking or financial services preferred.
• Working knowledge of deposit and loan products, services, and procedures.

Responsibilities

• Provide members with the full range of Navy Federal products and services.
• Perform moderately complex platform banking functions under supervision.
• Engage with members to build trust and address needs.

Skills

Relationship building

Analytical thinking

Independent & team work

System navigation

Judgment & decision making

Adaptability

Communication

Tools

Banking platforms

CRM systems

Job description

To provide members and prospective members the full range of products and services offered by Navy Federal Credit Union including depository accounts such as checking, savings, certificates, IRA, revocable trust and estate accounts; Lending products; and credit/debit cards. To perform moderately complex platform banking functions under supervision while developing confidence and function independence in the role.

• - Experience in building effective relationships through rapport, trust, diplomacy, and tact
• - Effective research, analytical, and problem-solving skills
• - Experience working independently and in a team environment
• - Experience maintaining composure in a high-production and changing environment
• - Experience navigating multiple systems efficiently and adapt to evolving technologies
• - Effective skill exercising sound judgment and make informed decisions
• - Ability to embrace and support change initiatives in a dynamic and continuously evolving environment
• - Effective verbal and written communication skills to engage with members and colleagues

Desired Qualifications

• - Working knowledge of deposit and loan products, services, and operational procedures
• - Experience in customer service, preferably in banking or a financial institution

Additional Information

Hours:

• - Available Monday - Saturday, hours based on business needs.

Location:

• - 203 Robert Smalls Parkway Beaufort, South Carolina 29906
• - Based upon business needs, this position may require working at or transferring permanently to neighboring branches within a reasonable commuting distance.