Member Service Representative Float I

Notre Dame Federal Credit Union; Granger (IN); On-site; USD 32,000 - 42,000; Full time

Job summary

Notre Dame Federal Credit Union in Granger, IN seeks a Member Service Representative to deliver exceptional service, handle deposits and loans, and educate members on Credit Union products.

You will profile members, cross-sell products, respond to inquiries, open memberships, and support branch goals across locations. A high school diploma and 1–3 years' experience are preferred; notary and NMLS are optional depending on location.

Qualifications

• High school diploma or GED required.
• 1–3 years of related experience required.
• Ability to function independently.
• Associates or Bachelor's degree preferred.
• Notary Public and NMLS registration preferred (location dependent).

Responsibilities

• Actively profile new and current members and cross-sell appropriate products and services.
• Respond to member inquiries regarding accounts, service features, and general assistance.
• Process loan applications, close loans, and research optimal solutions for members.
• Open new memberships and service existing memberships and accounts.
• Balance cash drawer and handle deposits, withdrawals, and transfers.

Skills

Customer service

Sales & cross-selling

Communication

Attention to detail

Problem solving

Education

High School Diploma or GED

Associate degree

Bachelor's degree

Notary Public / NMLS (preferred, location dependent)

Tools

Microsoft Excel

Microsoft Word

Credit Union system

Job description

Primary Function

PRIMARY FUNCTION: This position proactively discovers and meets the financial needs of members through recommending solutions to fulfill those needs. It services member accounts (both depository and lending), opens depository accounts, executes loan origination, and provides education about Credit Union products and services. The member service representative ensures excellent service at all times, following the Credit Union’s member service model. Work is performed accurately and consistently with the Credit Union’s mission. The representative contributes to branch sales and service goals and floats to other branch locations as needed, based on business requirements and direction from Branch Manager, Director of Retail Banking, and Chief Retail Officer.

Essential Duties & Responsibilities

• Actively profile new and current members and cross‑sell appropriate products and services.
• Respond to member inquiries regarding depository and loan accounts, service features and general assistance.
• Process loan applications and documents, close loans, and research optimal solutions for members.
• Obtain new memberships by servicing walk‑in members, conducting outbound calls, and scheduling appointments for lead generation.
• Operate computer systems to post transactions, open, close, and service accounts, process loan requests, and update member information.
• Apply branch opening and closing procedures as directed.
• Accept deposits, perform withdrawals and transfers, cash checks, and accept loan payments.
• Sell travelers' checks, cashier’s checks, gift cards, and other teller line products.
• Perform Visa and MasterCard cash advances and line‑of‑credit or equity loan advances.
• Assist in opening, verifying, and posting mail, ATM, and night drop deposits and/or payments.
• Accept current and prior year IRA deposits.
• Follow Credit Union policy for check holds and Currency Transaction Report filing.
• Daily balance cash drawer, checks, and travelers’ checks.
• Approve checks within check‑authority limits.
• Verify cash shipments as needed.
• Maintain inventory of travelers’ checks, gift cards, ATM cards, and cashier’s checks.
• Maintain, balance, and refill ATM machines as required.
• Assist with monthly branch audit checklists and other reports and audits.
• Promote a favorable image of the Credit Union in the community.
• Assist with staffing at all branches as needed, reporting to the branch manager of the location being staffed.
• Seek and make lending, investment, business, and mortgage referrals.
• Open new memberships and service existing memberships and accounts.
• Meet established sales, balancing, and member service goals.
• Ensure timely strategic follow‑up and communication during member onboarding.

Performance Standards

To perform this job successfully, the member service representative must fully understand Credit Union products and services and assist members using them. A cooperative and positive attitude toward members and Credit Union staff is required, and the representative must consistently uphold the Credit Union’s Service Expectation Model.

Requirements

Qualification Requirements

Qualified applicants must possess a high school diploma or general education degree (GED). One to three years of related experience and the ability to function independently are required. Associates or Bachelor’s Degree is preferred. Notary Public registration and NMLS registration (preferred, location dependent) are also requested.

Language Skills

Ability to read and comprehend simple instructions, short correspondence, memos, and general business correspondence. Ability to write error‑free correspondence and present information in one‑on‑one or small group situations to members, potential members, and partners.

Mathematical Skills

Ability to calculate discounts, interest, commissions, proportions, percentages, and to add, subtract, multiply, and divide using whole numbers, common fractions, and decimals.

Reasoning Ability

Capability to solve practical problems with a variety of concrete variables when limited standardization exists. Ability to interpret instructions in written, oral, diagrammatic, or schedule form.

Other Skills & Abilities

Proficiency in Microsoft Excel and Word, use of the Credit Union’s computer system for transactions and e‑mail, and operating standard office equipment (calculator, fax machine, telephone, photocopier, scanner). Attention to detail, strong analytical abilities, and an understanding of lending are beneficial. Proficiency in all member online access channels is required.

Physical Demands

Regular use of hands, walking, sitting, standing, reaching, stooping, kneeling, crouching, or crawling. Occasionally lift and move up to 50 pounds. Visual abilities include close and peripheral vision and focus adjustment.

Mental Demands

Alertness, precision, resourcefulness, problem solving, numeric skills, persuasiveness, auditory perception, memory, creativity, concentration, judgment, writing and reading abilities, reasoning, imagination, initiative, patience, visual perception, comparative analysis.

Work Environment

Quiet to moderate noise level.

Regulatory Compliance & Confidentiality

Compliance with the Bank Secrecy Act (BSA), Office of Foreign Asset Control (OFAC), Anti‑Money Laundering (AML) regulations, and other related policies. Maintain confidentiality regarding non‑public information about members and the Credit Union.

This job description does not imply that these are the only duties, including essential functions, to be performed by the individual in this position. The description is not an employment contract. The employment relationship remains “at will.”