Member Service Representative - Elmira, NY

Visions Federal Credit Union; City of Elmira (NY); On-site; USD 10,000 - 60,000; Full time

Job summary

Join a leading credit union as a Member Service Representative and help improve the financial wellness of our members. This full-time position offers competitive pay and generous benefits including a pension plan and tuition reimbursement. You will be responsible for providing exceptional customer service, conducting cash transactions, and supporting the diverse needs of our community.

Benefits

Pension Plan

401k Plan

Flexible Paid Time Off (PTO)

Wellness program

Tuition reimbursement

Qualifications

• 1-3 years of related experience required.
• Customer service or sales experience preferred.
• Proficient in Microsoft Office and standard office equipment.

Responsibilities

• Provide exceptional member service and resolve issues promptly.
• Guide members to appropriate services based on their needs.
• Conduct cash handling and ensure compliance with procedures.

Skills

Customer Service

Communication

Cash Handling

Problem Solving

Teamwork

Education

High school diploma

Associate degree (preferred)

Tools

Microsoft Office Suite

Job description

About Us

We're in the business of people helping people and you can help us change lives just by working here. Whether it’s helping a member make a transaction, buy their first home, or improve their financial wellness one step at a time – you have an impact on their lives just by working here, no matter what your position may be.

Work with us – and be part of something bigger than banking.

In exchange for your time and talents, we offer generous benefits. After all, you make us awesome, so we take care of you with things like…

• Pension Plan, 401k Plan, and 401k matching contributions
• Excellent health benefits
• Flexible Paid Time Off (PTO), Volunteer Time Off (VTO), and Wellness Time Off (WTO)
• More than ten paid holidays per year
• Wellness program
• Tuition reimbursement
• Student loan repayment
• Employee recognition program
• Educational incentives
  ...and more!

At Visions, we do, and will continue to, treat all of our employees fairly and with complete respect, regardless of race, ethnicity, gender, and any other differences. We strive to celebrate the diversity of our employees, as they are part of the fabric of this great credit union.

Title of Position: Member Service Representative

Position Type: Full-Time. Regular shifts include Monday to Friday 8:30AM - 5:30PM with rotating Saturday shifts 8:30AM - 12:30PM. Saturday shifts will provide coverage to Horseheads, Watkins Glen, Spencer, and Ithaca Branches as needed.

Compensation Range: $18.00/hr. - $ 22.00/hr. *Hiring rates may be dependent on a number of factors, including years of directly related work experience, education, geographic location or special skills*

Location: Position is on-site at our Elmira Branch which is located inLangdon Plaza at 303 N. Main St.

Responsibilities/Duties:

• Prioritize member demands while providing impeccable member service by greeting members warmly, addressing inquiries and resolving concerns promptly and courteously.
• Guide members to specialized team members for further assistance or services as needed.
• Complete all assigned educational courses and tests, within required timeframes and passing scores to include product knowledge.
• Identify opportunities and recommend products and services to members, to align with their financial needs and aspirations.
• Conduct cash handling and transaction processing accurately, adhering to established procedures and regulatory guidelines.
• Verify member identification and authorization for transactions to safeguard against fraud and unauthorized access.
• Provide departmental back-up coverage as needed.
• Respond effectively to changing ideas, responsibilities, expectations, trends, strategies, and other processes.
• Demonstrate a commitment to diversity, equity, inclusion, and belonging through continuous development, modeling inclusive behaviors, and proactively managing bias.
• Perform other duties needed to help fulfil our mission, drive our strategy, and support our organization’s values.

Minimum Qualifications & Experience:

• High school diploma with 1-3 years of related experience.
• Proficient in the Microsoft Office Suite programs.
• Proficient with standard office equipment such as computers, phones, photocopiers, filing cabinets and fax machines, PCs, etc.
• Visions remains committed to the aspects of diversity and inclusion and will consider alternative education and experience.

Preferred Qualifications & Experience:

• An associate degree preferred.
• Previous customer service or sales experience.

We're more than banking. You can be, too.#ClaimYourSeat

Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities
This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights notice from the Department of Labor.