Member Service Representative

Crunch Fitness - Undefeated Tribe; Albuquerque (NM); On-site; USD 16,531 - 19,286; Part time

Benefits offered by this job

Subsidized health insurance

PTO

Free gym membership

Job summary

A leading fitness franchise is seeking a Member Service Representative in Albuquerque, NM. The role requires providing exceptional customer service, assisting with membership sales, and maintaining a hospitable environment. Candidates should have prior experience in a service-oriented position and effective communication skills. This position offers competitive pay and a supportive workplace culture, with benefits including a free gym membership.

Qualifications

• Minimum 1 year of experience in a service-oriented position.
• Ability to communicate effectively and demonstrate proficiency in reading and writing skills.
• CPR/AED certification required (can be obtained within 30 days of hire).

Responsibilities

• Greets all members & guests with a smile and enthusiasm.
• Assists with membership, retail and tanning product sales.
• Checks in all members and guests according to company procedures.

Skills

Customer service orientation

Bilingual (Spanish)

Communication skills

Education

High school diploma or GED

Job description

Overview

Join to apply for the Member Service Representative role at Crunch Fitness - Undefeated Tribe.

Location: 4208A Central Ave SW Albuquerque, NM 87105

Reports to: Managing Partner / Assistant General Manager

Job Family: Club Staff

Looking for a member services representative who is responsible for providing exceptional customer service to our club members and staff at Crunch Fitness - Undefeated Tribe.

Undefeated Tribe is an official franchise of Crunch Fitness based in Austin, TX. The Undefeated Tribe is the fastest growing franchise group and is expanding the Crunch Fitness brand across Texas, Oklahoma, New Mexico and Missouri. The Undefeated Tribe was named Franchise of the Year in 2021 and 2024 and will be inviting over 1000 individuals to join our team to help our community experience fitness, wellness, relaxation, and recovery.

From our clubs to headquarters, Undefeated Tribe is a collaborative, fast-paced, and engaging place to work. It’s vital to our success to continue to take risks and think big. This takes tons of hustle, creativity, and boldness. The Undefeated Tribe strives to enrich the lives of others through the power of well-being.

Position Overview

The Member Services Representative creates a warm, kind, and hospitable environment for team members and members alike, are passionate about fitness and excited about serving others, and help to deliver our purpose “to enrich the lives of others through the power of well-being.”

Responsibilities

• Greets all members & guests with a smile and enthusiasm, including consistently demonstrating the dials of member engagement as part of the Crunch SLA process
• Assists with membership, retail and tanning product sales
• Promotes membership privileges including tanning, group fitness, small group training and childcare
• Delivers on new member enrollment expectations, including guest conversion, Peaks %, ACH %, and CrunchOne Kickoff standards
• Checks in all members and guests in accordance with company procedures, to include resolving any member check-in with an alert
• Answers phones in a courteous, helpful, professional manner
• Communicates special events to members and guests
• Facilitates all member requests or forwards to a manager
• Maintains a professional and courteous disposition
• Is an expert in all club facility, services, programs and schedules/hours of operation
• Maintains a clean and organized work area
• Able to navigate all stations of the front desk area, including check-in, Relax & Recover, guest services, and membership sales
• May be asked to clean beyond shift duties to support a clean, crisp facility
• Performs opening and closing checklist and duties

Qualifications

• Minimum 1 year of experience in a service-oriented position preferred
• Bilingual (Spanish)
• Ability to communicate effectively and demonstrate proficiency in reading and writing skills required
• Strong customer service orientation
• CPR/AED certification required (can be obtained within 30 days of hire)

Education

• High school diploma or GED required

Physical Requirements

• Must be able to lift or move up to 50 lbs
• Physical effort required for daily duties includes prolonged standing and walking

Compensation

$12-14/hour + Commission

Benefits

• PTO
• Subsidized health insurance coverage (health, dental, vision) for full-time positions
• Basic Life and AD&D
• HSA
• Short-term disability
• Free gym membership

Travel

No travel required

Equal Opportunity Employer

UDT is an Equal Opportunity Employer, a drug-free workplace, and complies with ADA regulations as applicable. UDT provides equal employment opportunities to all employees and employment applicants and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.

This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation, and training.

Please note that Crunch Fitness - Undefeated Tribe does not offer visa sponsorship or support visa transfers for this position. Applicants must be authorized to work in the United States without the need for current or future visa sponsorship.