Member Service Representative - Bilingual Chinese (Hybrid)

Village Care; New York (NY); On-site; USD 40,000 - 70,000; Full time

Job summary

An established industry player is seeking a self-motivated Member Services Representative to join their team. This role involves being the main point of communication for members, assisting them in accessing services and solving problems. With a focus on quality care, you'll engage with members and providers, ensuring efficient service delivery. The company offers a competitive benefits package, including medical, dental, and retirement savings plans. If you thrive in a team environment and have a passion for healthcare, this opportunity is perfect for you.

Benefits

PTO package

10 Paid Holidays

Medical/Dental/Vision

Education Reimbursement

Retirement Savings 403(b)

Life & Disability

Commuter Benefits

Paid Family Leave

Additional Employee Discounts

Qualifications

• 3+ years of experience in a healthcare call center or service environment.
• High school diploma required; Associate's degree preferred.

Responsibilities

• Handle incoming calls and answer questions for members and providers.
• Assist members in accessing covered and non-covered services.
• Data entry for authorizations under the Care Management Supervisor.

Skills

Customer Service

Data Entry

Problem Solving

Bilingual (Chinese)

Education

High School Diploma

Associate's Degree

Job description

Member Service Representative

VillageCareMAX

112 Charles Street, New York, NY 10014

COME WORK FOR THE LEADING, LOCAL MANAGED CARE COMPANY - VILLAGE CARE!

VillageCare is looking for a self-motivated Member Services Representative responsible for handling all calls that come through our call center. The MSR serves as the main point of communication for assisting members in accessing services, solving problems and communicating with other members of the Interdisciplinary Care Team. Some of your daily activities will include:

• Handling incoming telephone calls and answering questions for members and providers
• Assisting members in accessing all necessary covered and non-covered services in conjunction with plan of care.
• Data entry for authorizations under the direction of the Care Management Supervisor.
• Arrange appointments with physicians and other health care provider services.
• Assist members in selection of participating providers that will help them improve the quality and outcomes of care.

We would like to speak to those who have 3+ years of experience in a related healthcare call center or service environment. High school diploma required - Associates degree strongly preferred. Bilingual - Chinese required.

Must reside in NY, NJ or CT

There are many benefits to working for VillageCare. If you are someone who likes being part of a team, enjoys a highly competitive benefits package from work leading carries and competitive compensation than we would love to speak with you!

• PTO package, 10 Paid Holidays, Personal and Sick time, Medical/Dental/Vision, HRA/FSA, Education Reimbursement, Retirement Savings 403(b), Life & Disability, Commuter Benefits, Paid Family Leave, Additional Employee Discounts

VillageCare offers a wide range of at-home and community-based services, as well as managed long-term care options that seek to match each individual's needs to help them attain and maintain the greatest level of independent living possible. We are committed to superior outcomes in quality health care.

VillageCare is an Equal Opportunity Employer.