Member Service Representative at Owasso

Communication Federal Credit Union; Owasso (OK); On-site; USD 35,000 - 55,000; Full time

Job summary

An established industry player is looking for a dedicated Member Service Representative to join their team. In this role, you will be the face of the organization, providing exceptional service to members and ensuring their needs are met with efficiency and care. Your ability to process transactions accurately and build strong relationships will be key to your success. This role offers a competitive salary, numerous perks, and a supportive work environment where your contributions will make a meaningful impact in the community. If you are passionate about helping others and thrive in a collaborative setting, this opportunity is perfect for you.

Benefits

Competitive Pay

Performance Incentives

Paid Time Off

401(k) Match

Medical Plans

Dental and Vision Insurance

Tuition Assistance

Employee Discounts

Flexible Spending Accounts

Paid Holidays

Qualifications

• Strong desire to help people and excellent interpersonal skills.
• Ability to process transactions accurately and handle confidential information.

Responsibilities

• Process teller transactions accurately, including deposits and withdrawals.
• Build relationships with members and cross-sell credit union products.

Skills

Customer Service

Cash Handling

Communication Skills

Multitasking

Education

High School Diploma or G.E.D.

Experience in Financial Institution

Job description

4 weeks ago Be among the first 25 applicants

• Competitive Pay with advancement opportunities
• Performance Incentives
• 11 Paid Holidays
• Paid Time Off (Starting at 16 days per year with Years of Service Increases)
• 200% 401(k) Match up to 5%
• Medical Plans with a $5.00 Employee Only Per Pay Period Plan
• Dental, Vision, Short-Term Disability Insurance
• Hospital and Accident Indemnity Plans
• Employer paid Basic Life and AD&D Insurance
• Employer paid Long-Term Disability Insurance
• Flexible Spending Accounts- Medical and Dependent Care
• Tuition/ Educational Assistance
• Employee Perks and Discounts

Communication Federal Credit Union has proudly served its' members for over 80 years and was ranked the #1 Credit Union in Oklahoma by Forbes for 2020-2021. We are committed to our local communities, providing financial education, and supporting local organizations.

We are passionate about the credit union philosophy of "People Helping People" and empower our team members to deliver on that promise. Working at CFCU means working alongside a diverse group of financial professionals to create exceptional member experiences. Our culture encourages trust, collaboration, and communication enabling each of our employees to have a meaningful impact on our organization and in the communities we serve.

As a Member Service Representative, you will deliver exceptional member experiences by providing prompt, efficient and courteous member service and process accurate teller transactions. You will cross-sell credit union products and services in alignment with members' financial needs and the strategic goals of the credit union. The MSR also serves as a front-line contact for most member dealings at the credit union.

Who You Are:

• A good listener with a strong desire to help people.
• A collaborative individual with excellent intrapersonal and communication skills.
• Able to process transactions and requests accurately.
• Able to handle multiple tasks in a fast-paced environment.
• Take initiative to accomplish tasks and embrace new opportunities.
• Able to handle confidential information.

What You'll Do

• Accurately process teller transactions, including deposits, withdrawals, and loan payments.
• Serve as the front-line contact for, and build relationships with, Communication Federal Credit Union members.
• Understand and cross-sell CFCU products and services.
• Achieve individual and branch goals for member experience, transaction accuracy, and product cross-sells.
• Adhere to all CFCU policies and procedures.
• Perform other job-related duties as assigned.
• Work Schedule: Monday Friday and rotating Saturdays

Education and Qualifications

• High school diploma or G.E.D.
• One year experience in a financial institution or retail customer sales/service environment required.
• Prior cash-handling experience preferred.

Seniority level

• Seniority level

  Entry level

Employment type

• Employment type

  Full-time

Job function

• Job function

  Other

• Industries

  Banking

Referrals increase your chances of interviewing at Communication Federal Credit Union by 2x

Get notified about new Member Service Representative jobs in Owasso, OK.

Customer Service Representative - State Farm Agent Team Member

Member Service Representative at Sheridan

Customer Service Representative (Remote)

Customer Service Representative/Service Dispatcher

Seasonal Customer Service Representative (Remote)

Tulsa, OK $35,000.00-$55,000.00 4 months ago

Guest Experience Supervisor | Part-Time | BOK Center

Customer Service Representative I (back-up Teller)

Member Service Representative (Overnight)

Grocery Team Member (Stocker, Inventory, Floor Service, Customer Service) - Part Time

Member Service Representative (Overnight)

We’re unlocking community knowledge in a new way. Experts add insights directly into each article, started with the help of AI.