Member Service Representative at NW Expressway

Communication Federal Credit Union; Oklahoma City (OK); On-site; USD 30,000 - 50,000; Full time

Job summary

An established industry player is seeking a dedicated Member Service Representative to enhance member experiences. In this role, you will be the friendly face of the credit union, providing prompt and courteous service while accurately processing transactions. You will have the opportunity to build meaningful relationships with members and help them navigate their financial needs. This is a fantastic opportunity for someone who thrives in a collaborative environment and is passionate about helping others. Join a team that values trust and communication, and make a real impact in the community while advancing your career in the financial sector.

Benefits

Competitive Pay

Performance Incentives

Paid Time Off

401(k) Match

Medical Plans

Dental and Vision Insurance

Tuition Assistance

Employee Discounts

Qualifications

• 1+ year experience in financial institution or retail sales/service.
• Ability to handle confidential information and process transactions.

Responsibilities

• Process teller transactions accurately including deposits and withdrawals.
• Build relationships with members and cross-sell products.

Skills

Interpersonal Skills

Communication Skills

Customer Service

Attention to Detail

Cash Handling

Education

High School Diploma or G.E.D.

Job description

Member Service Representative at NW Expressway

3 weeks ago Be among the first 25 applicants

• Competitive Pay with advancement opportunities
• Performance Incentives
• 11 Paid Holidays
• Paid Time Off (Starting at 16 days per year with Years of Service Increases)
• 200% 401(k) Match up to 5%
• Medical Plans with a $5.00 Employee Only Per Pay Period Plan
• Dental, Vision, Short-Term Disability Insurance
• Hospital and Accident Indemnity Plans
• Employer paid Basic Life and AD&D Insurance
• Employer paid Long-Term Disability Insurance
• Flexible Spending Accounts- Medical and Dependent Care
• Tuition/ Educational Assistance
• Employee Perks and Discounts

Communication Federal Credit Union has proudly served its members for over 80 years and was ranked the #1 Credit Union in Oklahoma by Forbes for 2020-2021. We are committed to our local communities, providing financial education, and supporting local organizations.

We are passionate about the credit union philosophy of "People Helping People" and empower our team members to deliver on that promise. Working at CFCU means working alongside a diverse group of financial professionals to create exceptional member experiences. Our culture encourages trust, collaboration, and communication enabling each of our employees to have a meaningful impact on our organization and in the communities we serve.

As a Member Service Representative, you will deliver exceptional member experiences by providing prompt, efficient and courteous member service and process accurate teller transactions. You will cross-sell credit union products and services in alignment with members' financial needs and the strategic goals of the credit union. The MSR also serves as a front-line contact for most member dealings at the credit union.

Who You Are:

• A good listener with a strong desire to help people.
• A collaborative individual with excellent interpersonal and communication skills.
• Able to process transactions and requests accurately.
• Able to handle multiple tasks in a fast-paced environment.
• Take initiative to accomplish tasks and embrace new opportunities.
• Able to handle confidential information.

What You'll Do

• Accurately process teller transactions, including deposits, withdrawals, and loan payments.
• Serve as the front-line contact for, and build relationships with, Communication Federal Credit Union members.
• Understand and cross-sell CFCU products and services.
• Achieve individual and branch goals for member experience, transaction accuracy, and product cross-sells.
• Adhere to all CFCU policies and procedures.
• Perform other job-related duties as assigned.
• Work Schedule: Monday Friday and rotating Saturdays.

Education and Qualifications

• High school diploma or G.E.D.
• One year experience in a financial institution or retail customer sales/service environment required.
• Prior cash-handling experience preferred.

Seniority level

Entry level

Employment type

Full-time

Job function

Other

Industries

Banking