Member Service Representative at Muskogee

Communication Federal Credit Union; Muskogee (OK); On-site; USD 30,000 - 50,000; Full time

Job summary

An established industry player in the financial sector is seeking a Member Service Representative to enhance member experiences. This role involves providing exceptional service, processing transactions accurately, and cross-selling products tailored to members' needs. Join a passionate team dedicated to the credit union philosophy of 'People Helping People,' where your contributions will directly impact the community. With a commitment to collaboration and trust, this position offers a dynamic work environment where you can thrive and grow professionally.

Qualifications

• 1 year experience in a financial institution or retail customer sales/service environment required.
• Prior cash-handling experience preferred.

Responsibilities

• Accurately process teller transactions including deposits and withdrawals.
• Build relationships with members and cross-sell products and services.

Skills

Interpersonal Skills

Communication Skills

Cash Handling

Customer Service

Multi-tasking

Education

High School Diploma or G.E.D.

Job description

Member Service Representative at Muskogee

Communication Federal Credit Union has proudly served its members for over 80 years and was ranked the #1 Credit Union in Oklahoma by Forbes for 2020-2021. We are committed to our local communities, providing financial education, and supporting local organizations.

We are passionate about the credit union philosophy of "People Helping People" and empower our team members to deliver on that promise. Working at CFCU means working alongside a diverse group of financial professionals to create exceptional member experiences. Our culture encourages trust, collaboration, and communication, enabling each of our employees to have a meaningful impact on our organization and in the communities we serve.

As a Member Service Representative, you will deliver exceptional member experiences by providing prompt, efficient, and courteous member service, and processing accurate teller transactions. You will cross-sell credit union products and services aligned with members' financial needs and the strategic goals of the credit union. The MSR also serves as a front-line contact for most member dealings at the credit union.

Who You Are:

• A good listener with a strong desire to help people.
• A collaborative individual with excellent interpersonal and communication skills.
• Able to process transactions and requests accurately.
• Able to handle multiple tasks in a fast-paced environment.
• Take initiative to accomplish tasks and embrace new opportunities.
• Able to handle confidential information.

What You'll Do:

• Accurately process teller transactions, including deposits, withdrawals, and loan payments.
• Serve as the front-line contact for, and build relationships with, Communication Federal Credit Union members.
• Understand and cross-sell CFCU products and services.
• Achieve individual and branch goals for member experience, transaction accuracy, and product cross-sells.
• Adhere to all CFCU policies and procedures.
• Perform other job-related duties as assigned.
• Work Schedule: Monday to Friday and rotating Saturdays.

Education and Qualifications:

• High school diploma or G.E.D.
• One year experience in a financial institution or retail customer sales/service environment required.
• Prior cash-handling experience preferred.

Seniority level

• Entry level

Employment type

• Full-time

Job function

• Other

Industries

• Banking