Member Service Representative

WCCU Credit Union; Viroqua (WI); On-site; USD 32,000 - 52,000; Full time

Job summary

Westby Co-op Credit Union is seeking a Member Service Representative to act as the primary contact for members’ daily financial needs. The role involves handling deposits, withdrawals, payments, and various account services while maintaining confidentiality and accuracy.

Educating members on products, services, fees, and policies is essential, along with providing exceptional member service and adherence to bank procedures. This position may require occasional branch coverage and strong teamwork.

Qualifications

• Previous financial and cash handling experience is desired.
• Educational background in finance is beneficial.

Responsibilities

• Handle currency, deposits, withdrawals, and payments.
• Maintain comments and notes on accounts and process transactions.
• Educate members on products, services, fees, and policies.
• Adhere to balancing, cash handling, and related procedures.
• Assist with wire requests, checks, and fraud related inquiries.

Skills

Basic math calculations

Workflow management

Interpersonal skills

Financial service standards

Clear communication

Microsoft Office proficiency

General office equipment

Education

Financial experience preferred

Job description

Job Requirements

Position Summary: Serves as the primary contact of our organization to serve member requests related to their daily financial needs. The Member Service Representative will perform a wide variety of duties related to all phases of products, services and policies as embodied by Westby Co-op Credit Union. These are done in accordance with Westby Co-op Credit Union procedures.

Principal Duties and Responsibilities

• Perform Member Service Representative duties, including but not limited to, maintaining comments and notes on accounts, handling currency, basic deposits, withdrawals and payments, issuance of negotiable instruments and cash advances.
• Adheres to all balancing, cash, check-cashing and related policies, or procedures.
• Executes check negotiation procedures to ensure regular, foreign and onus checks are processed for payment.
• Performs inquiries and generates statements for members to assist with financial information questions.
• Complies with Bank Secrecy Act legislation and requirements.
• Process requests for members who order checks.
• Demonstrates a helpful, polite, friendly attitude along with providing exceptional member service.
• Educates members on products, services, fees, and policies regarding their financial information.
• Always maintains the integrity of our confidentiality policy including maintaining a neat work area so confidential information is not compromised.
• Works with others in their department to maintain, organize and revise member financial information.
• Properly enter information into the computer program(s) regarding transactions, holds, statements, order requests and other related transactions.
• Maintain an expansive, up-to-date knowledge of products, services, fees, and regulations to assist members and co-workers accurately and efficiently.
• Scan account information into computer system.
• Prepare gift cards for members who purchase them.
• Redeem savings bonds.
• Complete and maintenance stop payment requests from members.
• Prepare counter checks, casher checks and corporate checks.
• Assist members with access to their safe deposit box.
• Assist with the initial request for members who want to complete a wire transaction.
• Help a member with fraud situations, including but not limited to, debit cards, credit cards, ACH, and checks.
• Maintenance address and name changes on the various software programs.
• Maintenance of ATM machine in designated office.
• Add additional share accounts to existing membership accounts.

Mobile Branch Responsibilities

Provides coverage as needed. Occasional weekday, evening and Saturday rotations may be scheduled in advance for special community events.

Additional Physical Requirements

Ability to maneuver, lift and carry hose lines for emptying black tank. Ability to bend, reach, lift and apply 5-10 pounds of pressure when washing the vehicle. Daily stair climbing (3-5 stairs).

Work Relationships and Scope

Reports directly to the Branch Manager. Will have regular contact with members and employees of the Member Service Department.

Other Experience and Qualifications

Education/Experience: Previous financial and cash handling experience desired. Financial post-secondary education preferred.

Skills and Abilities

• Ability to perform basic mathematical calculations accurately, such as adding, subtracting, multiplying and dividing.
• Ability to manage personal workflow, process transactions and meet deadlines by being organized, detailed and task oriented.
• Ability to work with a wide range of personalities in a courteous, effective, and efficient manner.
• Knowledge and ability to apply current financial service industry standards, laws, and regulations.
• Ability to present ideas, report facts and other information clearly and concisely.
• Proficient knowledge of the Microsoft Suite (Outlook, Word, Excel, PowerPoint).
• Proficient operation of a variety of general office equipment such as a computer, software applications, typewriter, calculator, telephone, copy machine, fax machine and other similar devices or programs related to the position.