Member Service Representative

Family Advantage Federal Credit Uni; Tennessee; On-site; USD 34,000 - 52,000; Full time

Job summary

Family Advantage Federal Credit Union is seeking a member-focused service professional to help members with loans and new accounts. You will ensure friendly, accurate, and timely assistance, conduct productive interviews, and maintain a professional appearance in a credit union environment.

Ideal candidates have at least two years of experience in credit unions, strong interpersonal skills, and a careful approach to transactions as you assist with loan origination, accounts, and related

Qualifications

• Minimum two years’ experience in a credit union setting.
• Ability to conduct productive interviews with loan applicants.
• Accurate in all transactions and professional in appearance.

Responsibilities

• Assist members with originating consumer loans and opening accounts, certificates, and IRAs.
• Provide friendly, accurate, and timely service and cross-sell credit union services.

Skills

Interpersonal skills

Customer service

Cross-selling

Communication

Tools

Microsoft Word

Microsoft Outlook

Internet

Job description

Job Description

In this role, the individual will be primarily responsible for creating a positive member experience by ensuring that members receive friendly, accurate and timely assistance when originating consumer loans and opening new accounts, certificates, and IRAs. Ideal candidates will have a minimum two years’ experience preferably in a credit union setting. Other qualifications include - a high level of interpersonal skills to conduct productive interviews with loan applicants and cross sell credit union services to our membership; must be accurate in all transactions; must present a friendly and professional manner toward members. Maintain a professional work environment and businesslike appearance; regular and reliable attendance is required; working knowledge of computer programs including Microsoft Word, Microsoft Outlook, and the internet; must be able to operate or have ability to be trained to operate related office equipment.