Member Service Representative

TEKsystems; Pensacola (FL); On-site; USD 24,796 - 31,684; Full time

Benefits offered by this job

Medical dental vision

401(k) retirement plan

Life insurance

Disability

HSA

Transportation benefits

Employee assistance program

Paid time off

Job summary

TEKsystems is hiring for a Contract to Hire Member Service Representative in Pensacola, FL. This role sits in the Account Services Department and requires responding to member inquiries in a 24/7 contact center, explaining products, and processing a range of banking transactions.

The ideal candidate has 1–2 years of customer service experience in banking or call centers, strong communication skills, and solid data-entry abilities. Training is onsite; hybrid work setup may apply after onboarding.

Qualifications

• High School Diploma or GED required.
• 1-2 years of customer service experience in call center or banking.
• Ability to work in a fast-paced, high-volume environment.
• Professional written and verbal communication skills.
• Strong computer skills and data entry proficiency.

Responsibilities

• Respond to inquiries in a 24/7 high-volume, scheduled contact center.
• Provide information on products and services with engagement and knowledge.
• Perform transactions for savings, checking, loans, cards, and IRAs.
• Advise on additional products that fit member needs.
• Handle a call volume of 80-100+ calls daily.

Skills

Customer service

Call center

Banking

Data entry

Job description

TEKsystems is currently hiring for Member Service Representatives with a Fortune 100 Financial Institution in Pensacola, FL!

Position: Member Service Representative (Account Services Department)

Start Date: August 17th

Job Description

• To respond to inquiries and requests from members and other individuals within a 24/7 high volume, schedule‑driven and structured contact center operation
• Provide information regarding the company's products and services demonstrating knowledge, active listening, multiple system adaptability and engagement methods to ensure optimal member experience and customer service
• Perform transactions or related functions for Savings, checking, consumer loans, credit cards, IRAs and/or other accounts
• Advise members of other products and services that may fit their needs and provide opportunities for positive member interaction
• Handle a call volume of 80-100+ calls daily

Qualifications

• High School Diploma/ GED required
• 1-2 years of recent customer service experience working directly with customers (call center, collections, banking)
• Ability to work in a fast‑pace high‑volume call center environment
• Willingness to help others and ability to navigate difficult conversations
• Professional written and verbal communication skills
• Strong computer knowledge and data entry/typing skills

Schedule

• Shift times range between the hours of 12:30 PM - 11:00 PM
• Monday‑Saturday (Will have 1 rotating off day during the week) MUST have 6‑day availability
• Must have 9.5‑hour window of flexibility to be able to work; schedules are provided two weeks in advance

Training

• Fully ONSITE – Monday‑Friday, 7:30 AM CST - 4:00 PM CST
• NO Time Off during Training: August 17th – October 15th

If interested, please apply with updated resume and complete the application questions. Completing questions and answering them honestly allows our recruiting team to move quickly and better partner you in opportunities that align with your goals, skills, and interests.

Aston Carter integrated with TEKsystems, effective Jan. 1, 2024.

Job Type & Location

This is a Contract to Hire position based out of Pensacola, FL.

Pay and Benefits

The pay range for this position is $19.75 - $19.75/hr.

Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to specific elections, plan, or program terms. If eligible, the benefits available for this temporary role may include the following:

• Medical, dental & vision
• Critical Illness, Accident, and Hospital
• 401(k) Retirement Plan – Pre‑tax and Roth post‑tax contributions available
• Life Insurance (Voluntary Life & AD&D for the employee and dependents)
• Short and long‑term disability
• Health Spending Account (HSA)
• Transportation benefits
• Employee Assistance Program
• Time Off/Leave (PTO, Vacation or Sick Leave)

Workplace Type

This is a hybrid position in Pensacola, FL.

Application Deadline

This position is anticipated to close on Aug 3, 2026.

Equal Employment Opportunity Statement

The company is an equal opportunity employer and will consider all applications without regard to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.

Mandated Mandates

San Francisco Fair Chance Ordinance: Pursuant to the San Francisco Fair Chance Ordinance, for all positions located in the city and county of San Francisco, we will consider qualified applicants with arrest and conviction records.

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