Member Service Representative

NYM FEDERAL CREDIT UNION; New York (NY); On-site; USD 38,000 - 48,000; Full time

Benefits offered by this job

401(k)

Competitive salary

Paid time off

Job summary

A credit union in New York is looking for a Member Service Representative to enhance member experiences. This role includes providing excellent service, supporting members with account needs, and explaining financial products. Candidates should have experience in customer service and strong communication skills. Join a company that values culture and teamwork, aiming to achieve excellent results for members. Competitive salary and benefits offered.

Qualifications

• Experience in customer service or a similar role.
• Strong communication skills to assist members effectively.
• Ability to understand and explain financial products.

Responsibilities

• Provide excellent service to members by understanding their needs.
• Support members with account maintenance and loan applications.
• Offer additional products and services based on member assessments.

Job description

Benefits:

• 401(k)
• Competitive salary
• Paid time off

At NYM Federal Credit Union, we believe that an incredible culture helps create a happy and motivated team that works hard to achieve the best results for themselves and their members. NYM FCU has provided affordable financial products and convenient services to a membership base since 1967. With each new generation we have the pleasure of interacting with, we maintain the credit union promise of people helping people.

Overview:

The Member Service Representative is responsible to provide excellent service to members by exploring member needs and explaining products and services with the ability to serve a member with any request, including new accounts needs, maintenance on accounts, loan applications and/or teller transactions. Through needs based assessment provide and offer additional products and services while creating a member experience. Operate within a branch environment to perform a range of duties. Support members with anything from simple servicing requests to more complex requests that require