Member Service Representative

HR Consulting Solutions LLC; Mayfield (KY); Presencial; USD 32 000 - 52 000; Tempo integral

Vantagens oferecidas por esta oferta de emprego

Competitive pay

PTO (Vacation and Sick Time)

12 Paid Holidays

Medical Insurance

Dental Insurance

Vision Insurance

401K with match up to 6%

Life Insurance

Disability Coverage

Relocation Assistance

Resumo da oferta

River Valley AgCredit is seeking a Branch Administrative Assistant in Mayfield, KY. The role focuses on clerical tasks, loan support, member relations, and maintaining accurate records while retiring Association stock.

You will work under the Country Mortgage Manager and contribute to a fast-paced, customer‑oriented team. Ideal candidates have a high school diploma or GED and at least two years of clerical experience.

Qualificações

• High school diploma or GED required.
• At least 2 years in an office or clerical setting.
• Proficient with standard office technology and computer systems.
• Clear written and spoken communication with staff and the public.

Responsabilidades

• Greet members and respond to inquiries with accuracy and a positive attitude.
• Handle daily branch operations: mail, files, and office supplies.
• Support loan officers with payments, documents, and record keeping.
• Coordinate meetings, trainings, and community outreach activities.
• Assist with accounting and reporting; ensure data accuracy.
• Maintain confidential records with high attention to detail.
• Help new members with onboarding and paperwork.

Conhecimentos

Planning & organization

Written & verbal communication

Calm under pressure

Formação académica

High school diploma or GED

Ferramentas

Office software

Descrição da oferta de emprego

POSITION VACANCY: BRANCH ADMINISTRATIVE ASSISTANT

HR Consulting Solutions, LLC is a national executive search firm that has been retained by River Valley AgCredit to conduct a search for a full time Member Service Representative to work alongside their team in Mayfield, KY.

ABOUT THE OPPORTUNITY

River Valley AgCredit, a member-owned financial cooperative, is looking for a dependable and detail-oriented Member Service Representative to join their friendly and fast-paced team in Mayfield, KY. This is more than just a support role, it’s a chance to be part of a trusted organization that’s been serving the agricultural community for over a century.

POSITION SUMMARY

As the Member Service Representative, you’ll play a key role in keeping the branch running smoothly. You’ll handle clerical tasks, loan administration support, member relations, and more, all with precision and a customer-first mindset. You'll also be responsible for retiring Association stock.

PRIMARY WORK LOCATION

• Mayfield, KY

REPORTS TO

• Country Mortgage Manager

SUPERVISORY RESPONSIBILITIES

• None

MINIMUM REQUIREMENTS

• High school diploma or GED
• At least 2 years of experience in an office or clerical setting
• Comfortable using standard office technology and computer systems
• Ability to read, write, and communicate clearly and effectively with both staff and the public

SENSORY AND PHYSICAL REQUIREMENTS

• Must have the ability to read documents from many sources.
• Must be able to communicate audibly in and with staff, customers, and the general public.

PREFERRED QUALIFICATIONS

• Strong planning and organizational skills
• Excellent written and verbal communication
• Sound judgment and decision-making
• Adaptability to change
• Initiative and follow-through
• A calm, professional demeanor-even under pressure
• A positive attitude and team-first mentality

ESSENTIAL JOB FUNCTIONS

• Deliver top-notch customer service by greeting members warmly and responding to inquiries with accuracy, efficiency, and a smile
• Perform daily branch operations to keep everything running smoothly, including handling mail, managing files, and maintaining office supplies
• Support loan officers with timely and accurate loan servicing tasks, including processing payments, preparing loan documents, and maintaining records
• Coordinate branch activities such as meetings, training sessions, and community outreach efforts
• Assist with accounting and reporting by generating routine financial and operational reports, and ensuring data accuracy
• Manage records confidentially and with a high level of attention to detail
• Help new members navigate paperwork and onboarding, serving as a trusted point of contact
• Maintain compliance with internal policies and regulatory standards, including IT security, privacy requirements, and standards of conduct
• Lend a hand where it’s needed - this team thrives on collaboration, and you’ll be part of the support system that makes it all happen
• Represent the organization professionally, projecting a positive image to members, partners, and the community

BENEFITS OF WORKING WITH US

• Competitive Compensation
• Generous PTO (Vacation and Sick Time)
• 12 Paid Holidays
• Medical, Dental, and Vision Insurance
• 401K Retirement Benefits (3% automatic contribution plus up to 6% match; 9% total)
• Company Provided Life Insurance
• Disability Coverage
• Relocation Assistance Available, If Applicable

We are an Equal Opportunity Employer and prohibit discrimination and harassment of any kind. Our company is committed to the principle of equal employment opportunity for all employees and applicants, providing everyone with a work environment free of discrimination and harassment. All employment decisions within our organization are based on business needs, job requirements and individual qualifications, without regard to age, race, color, religion, sex, gender, gender identity, sexual orientation, national origin, disability, veteran status, or any other status protected by the laws or regulations in the locations where we operate. We will not tolerate discrimination or harassment based on any of these characteristics.