Member Service Representative

Crunch Fitness - Undefeated Tribe

Longview (TX)

On-site

USD 16,531 - 19,286

Full time

14 days+

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Benefits offered by this job

PTO

Subsidized health insurance coverage for full-time positions

Free gym membership

Job summary

Join a leading fitness organization as a Member Service Representative, providing top-tier customer service while promoting wellness and fitness. This pivotal role involves engaging with members, assisting with sales, and creating a welcoming environment. Candidates should bring a passion for fitness, customer service experience, and a collaborative spirit to enrich the lives of club members.

Qualifications

Minimum 1 year of experience in a service-oriented position preferred.
CPR/AED certification required (can be obtained within 30 days of hire).

Responsibilities

Greets all members & guests with a smile and enthusiasm.
Assists with membership, retail, and tanning product sales.
Checks in all members and guests in accordance with company procedures.

Skills

Customer service orientation

Communication skills

Education

High school diploma or GED

Job description

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MEMBER SERVICES REPRESENTATIVE

Front Desk Associate

Part Time or Full Time, Hourly

Job Family: Club Staff

Location: 2509 Judson Rd., Longview, Tx 75606

Reports to: Managing Partner / Assistant General Manager

Looking for a member services representative who is responsible for providing exceptional customer service to our club members and staff at Crunch Fitness - Undefeated Tribe.

Undefeated Tribe is an official franchise of Crunch Fitness based in Austin, TX. The Undefeated Tribe is expanding the Crunch Fitness brand across Texas and Oklahoma over the next two years and will be inviting over 500 individuals to join their team to help their community experience fitness, wellness, relaxation, and recovery.

From our clubs to headquarters, Undefeated Tribe is a collaborative, fast-paced, and engaging place to work. It’s vital to our success to continue to take risks and think big. This takes tons of hustle, creativity, and boldness. The Undefeated Tribe strives to enrich the lives of others through the power of well-being.

Position Overview

The Member Services Representative creates a warm, kind, and hospitable environment for team members and members alike, are passionate about fitness and excited about serving others, and help to deliver our purpose “to enrich the lives of others through the power of well-being.”

Responsibilities

Greets all members & guests with a smile and enthusiasm, including consistently demonstrating the dials of member engagement as part of the Crunch SLA process
Assists with membership, retail and tanning product sales
Promotes membership privileges including tanning, group fitness, small group training and childcare
Delivers on new member enrollment expectations, including guest conversion, Peaks %, ACH %, and CrunchOne Kickoff standards
Checks in all members and guests in accordance with company procedures, to include resolving any member check-in with an alert
Answers phones in a courteous, helpful, professional manner
Communicates special events to members and guests
Facilitates all member requests or forwards to a manager
Maintains a professional and courteous disposition
Is an expert in all club facility, services, programs and schedules/hours of operation
Maintains a clean and organized work area
Able to navigate all stations of the front desk area, to including check-in, Relax & Recover, guest services, and membership sales
May be asked to clean beyond shift duties to support a clean, crisp, grand-opening ready facility
Performs opening and closing checklist and duties

Required Skills & Experience

Minimum 1 year of experience in a service-oriented position preferred
Ability to communicate effectively and demonstrate proficiency in reading and writing skills required
Strong customer service orientation
CPR/AED certification required (can be obtained within 30 days of hire)

Physical Requirements

Must be able to lift or move up to 50 lbs
Physical effort required for daily duties include prolonged standing and walking

Education Requirements

High school diploma or GED required

Compensation (Hourly)

$12-14/hour + Commission

Benefits

PTO
Subsidized health insurance coverage (health, dental, vision) for full time positions
Basic Life and AD&D
HSA
Short-term disability
Free gym membership

Travel

No travel required

EQUAL OPPORTUNITY EMPLOYER

UDT is an Equal Opportunity Employer, a drug-free workplace, and complies with ADA regulations as applicable. UDT provides equal employment opportunities to all employees and employment applicants and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.

This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation, and training.

Join us in making Crunch Fitness the talk of the town! Apply now and be a driving force in transforming lives through fitness.

Seniority level