Member Service Representative

Advia Credit Union; Kalamazoo (MI); On-site; USD 25,000 - 29,000; Full time

Benefits offered by this job

Health insurance

Dental insurance

Vision insurance

401(k) with company match

Life insurance

Disability coverage

Paid time off

Holidays

Parental leave after 1 year

Tuition reimbursement after 1 year

Free Telemedicine

EAP

Wellness programs

Volunteer hours

Job summary

Advia Credit Union in Kalamazoo seeks a full-time, on-site Member Service Representative to provide exceptional member service. You will answer questions, service accounts, and uncover needs to proactively offer Advia products and solutions.

The role emphasizes bilingual Spanish proficiency with testing and opportunities for parental leave after 1 year, plus a robust benefits package including health, 401(k), tuition reimbursement, and PTO. This is a people-first, service-driven environment.

Qualifications

• Customer‑focused attitude with integrity.
• Willingness to learn and accept coaching.
• Desire to provide solutions that improve member outcomes.
• Strong critical-thinking skills.
• Strong communication skills.
• Cash handling and customer service experience preferred.
• Team player.

Responsibilities

• Provide outstanding service and build relationships with members.
• Help members achieve financial goals.
• Answer questions, service accounts, and uncover member needs.
• Recommend products and services that best fit individual financial needs.

Skills

Customer service

Cash handling

Strong communication

Active listening

Problem solving

Job description

Employment Type:

Full-Time, On-site #LI-ONSITE

Entry Salary Range:

$18.31-$21.97 per hour with an incentive opportunity based on individual performance.

Comprehensive Benefits Package

We're committed to supporting your well-being and work-life balance through a robust benefits offering:

Health & Wellness

• Medical, dental, and vision insurance to keep you and your family healthy.

Financial Peace of Mind

• 401(k) with company match, life insurance, and disability coverage.

Time Off

• Generous paid time off (PTO), holidays, and parental leave.

Professional Growth

• Learning and development programs, plus tuition reimbursement to support your career journey.

Additional Perks

• Free Telemedicine
• Employee Assistance Program (EAP)
• Wellness initiatives
• Paid Community Action Volunteer Hours

*Parental Leave and Tuition Reimbursement are available after 1 year of service.

Advia offers a bilingual premium for this role. This premium acknowledges and compensates bilingual employees who regularly use their language skills to assist our members. Proficiency testing is required, with a specific need for Spanish language proficiency.

What you'll do:

You will get to provide outstanding service and build impactful and lasting relationships with our members and your fellow Advians. You get the opportunity to change lives by proactively helping members achieve their financial goals. You will answer member's questions, service their accounts, and utilize your natural curiosity to actively listen and uncover needs, allowing you to recommend products and services that will best benefit their individual financial needs.

What to know about Advia:

Advia is a fast-growing Credit Union. We are in the top 3% of credit unions in the United States and serve almost 200,000 members with assets over $3 Billion. We are deeply rooted in the communities we serve and have a passion for placing our members needs above all else. Our culture can only be described as "work hard, play hard."

Why you should work for us:

There are a lot of reasons why you should join the Advia team. As a team member of Advia, you can expect regular and constructive guidance, development opportunities, great benefits, dedicated co-workers, and engaged leaders. We are committed to Equal Employment Opportunity and are a proud Veteran & Military Friendly Employer. We would encourage you to come live the Advia life!

Excited to hear more...here are the deets of the position:

We are looking for people that are dedicated, driven and willing. Fostering relationships and building trust is what we do! We maintain the highest level of service to our members with accuracy/confidentiality/efficiency, matching Advia products and services as solutions to best fit their individual needs. We look to find a way to say yes to our members and proactively seek solutions. Advia Member Service Representatives don't just wait for members to come in, they assist in outbound calls to engage the members that they don't physically see in the branches every day to make sure they are aware of the many advantages Advia can offer.

What you'll need:

• To genuinely care about people creating you to Act with Integrity and Keep People at the Core.
• A willingness to learn and appreciation of coaching to foster professional growth.
• A want to provide solutions to leave the member better than you found them.
• Strong critical-thinking skills
• Strong communication skills.
• Cash handling and customer service experience is strongly preferred, but we can teach this too!
• A team centered mentality.

Want to see more?

Check us out on our social media for an inside look at what the #advialife is all about.

Requirements:

Equal employment opportunity, including veterans and individuals with disabilities.