Member Service Representative

Self-Help-Inc; Grandview Township (OH); On-site; USD 65,904,000 - 76,763,000; Full time

Job summary

Self-Help-Inc is hiring a Member Service Representative in Grandview, WA. The role focuses on identifying member needs and delivering outstanding service at the front line of a financial institution.

Responsibilities include processing deposits and loan payments, managing cash drawers, and handling ATM/night deposits within dual-control procedures. Bilingual English/Spanish is required, with 1+ year in a customer service setting preferred.

Qualifications

• High School diploma or equivalent.
• Bilingual in English and Spanish.
• 1+ year in financial or customer service role preferred.

Responsibilities

• Identify member needs and provide excellent service.
• Process share deposits, loan payments, payrolls, and transfers.
• Maintain cash drawers and log night/ATM deposits; operate within dual-control procedures.
• Perform other duties as assigned by the supervisor.

Skills

Bilingual

Customer service

Cash handling

Education

High School Diploma

Job description

Job Description:WHO We Are:Self-Help started in 1980 with a focus on economic inequality especially in communities that have faced systemic barriers in building wealth. At the core of what Self-Help does is a drive to create and protect ownership and economic opportunity. In other words, we’re committed to economic justice! Economic Justice means that all communities have the basic infrastructure they need to thrive, from high-quality schools to grocery stores selling fresh food resources that support opportunity at a neighborhood level regardless of demographics, income, or wealth. Since our founding, we’ve constantly sought to find new ways to pursue greater economic justice: from providing fair and affordable loans to working with partners to demand that lawmakers change unjust policies.We are seeking a Member Service Representative to join our Grandview, WA Team!WHAT You’ll Do:Initiate and lead conversations to identify and assess member needs.Maintain and enhance member account relationships by providing excellent member service.Process share deposit payments, loan payments, manual payrolls, and account transfers.Maintain drawer cash levels within prescribed amounts.Post and Log night, ATM, and mail deposits. (Part of dual-control team.).Perform other duties and projects as assigned.WHAT You’ll Need:High School graduate or equivalentBilingual in English/Spanish required.Minimum one year experience in financial institution or other customer service industry preferred.Prior cash handling and customer service responsibilities preferred.Preference for working in organizations that place priority on teamwork and collaboration.If you are interested in who we are and what we do; have a strong desire to work in an organization that places a high priority on teamwork and collaboration; and are interested in working to help create economic opportunity for all – THIS is the place for you!Hourly Range: $23.00 - $26.77Self-Help is committed to providing equal employment opportunities to all persons, regardless of race, religion, religious creed, color, national origin, ancestry, physical disability, mental disability, medical condition, genetic information, marital status, sex, gender, gender identity, gender expression (including transgender status), age, sexual orientation, military and veteran status, class or family status.Self-Help is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.Company Disclaimer:Self-Help is committed to providing equal employment opportunities to all persons, regardless of race, religion, religious creed, color, national origin, ancestry, physical disability, mental disability, medical condition, genetic information, marital status, sex, gender, gender identity, gender expression (including transgender status), age, sexual orientation, military and veteran status, class or family status.