Member Service Representative

Blaze Credit Union; Elk River (MN); On-site; USD 35,000 - 41,000; Full time

Benefits offered by this job

Sign-on bonus $5,000 paid over two yrs

Sign-on bonus $5,500 for Fiserv DNA経験

Time and a half on Saturdays

Quarterly team bonus

Low-cost medical insurance

Dental insurance

Vision insurance

401k contribution up to 6%

Tuition reimbursement

Job summary

Blaze Credit Union seeks a skilled Member Experience Center specialist to assist Members by phone and electronic messages with professionalism and a focus on first-call resolution.

Responsibilities include handling transactions, researching member questions, resolving disputes, and offering technical support for automated services. This role emphasizes continuous learning and growth within Blaze.

Qualifications

• Minimum of 36 months experience working in a financial institution required (working in a financial services industry call center a plus)
• Minimum High School degree or GED (required)
• Excellent Member service skills
• Reliability to work scheduled shifts
• Excellent verbal and written communication skills
• Ability to problem solve and multi-task
• Ability to work effectively in a diverse environment where change is routine and flexibility is required
• Ability to work independently while displaying initiative
• Exhibit Blaze’s Core Values: Better Lives, Thoughtfully Compassionate, Minnesota’s Best, and Give Back

Responsibilities

• Answer incoming telephone calls and electronic messages in a professional manner
• Process transactions and research and resolve member questions and disputes
• Provide technical support for our automated services and ensure first call resolution where possible
• Support ongoing learning and development through CAREER pathways and training

Skills

Customer service

Verbal communication

Written communication

Multi-tasking

Problem solving

Reliability

Independence

Adaptability

Education

High School diploma or GED

Job description

Description

Do you have at least three years of experience working in a Financial Institution and are ready to move your career in a new challenging direction?

Blaze Credit Union has a great opportunity to join our Member Experience Center (Call Center) helping Members over the phone with their financial needs. This position is responsible for answering incoming telephone calls and electronic messages in a professional manner while ensuring the highest quality of member service. Our Member Experience Center positions are a first call resolution environment that offers a wide variety of responsibilities including processing transactions, researching and resolving member questions and disputes, along with providing technical support for our automated services. This is the perfect position for someone who is motivated to continue learning.

Blaze is pleased to offer a sign-on bonus for this position. New hires are eligible for $5,000 paid over two years, while candidates with Fiserv DNA experience are eligible for $5,500 paid over two years.

This position has rotating shifts Monday-Thursday 8:00 am-5:15 pm, Friday 8:00 am-6:15 pm, and Saturdays 8:30 am-12:15 pm. Must be able to work Full Time and Saturday rotations (extended hours if needed). Our Member Service Representative offers competitive wages plus time and a half for Saturdays worked, a bonus for working 7 or 10 Saturdays in a quarter, and eligibility for a company-wide Quarterly Team bonus.

Requirements

Qualifications:

• Minimum of 36 months experience working in a financial institution required (working in a financial services industry call center a plus)
• Minimum High School degree or GED (required)
• Excellent Member service skills
• Reliability to work scheduled shifts
• Excellent verbal and written communication skills
• Ability to problem solve and multi-task
• Ability to work effectively in a diverse environment where change is routine and flexibility is required
• Ability to work independently while displaying initiative
• Exhibit Blaze’s Core Values: Better Lives, Thoughtfully Compassionate, Minnesota’s Best, and Give Back

What’s in it for YOU:

• Competitive WAGES
• Saturday hours paid at 1.5x for hours worked
• Eligible for bonus for working 7 or 10 Saturdays in a quarter
• Exposure to multiple systems
• Development opportunities through CAREER pathways and ongoing training initiatives.

Diversity creates a healthier atmosphere: All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, age, national origin, protected veteran status, disability status, sexual orientation, gender identity or expression, marital status, genetic information, or any other characteristic protected by law. We are committed to hiring a breadth of diverse professionals and encourage members of diverse groups to apply.

We are committed to providing salary ranges for all open positions. Please note that the specific compensation for this role will be determined based on your experience, qualifications, location, and internal equity considerations. The salary range for this position is: $25.20 - $29.50/hour. This range reflects the base salary for this position.

We have other benefits associated with this position which include: low-cost medical (as low as $20 a paycheck), dental insurance, vision insurance, quarterly bonuses, generous vacation and sick time hours, paid leave options, up to 6% 401k contribution, and tuition reimbursement.