Member Service Representative

YMC; Clay Arsenal (CT); On-site; USD 32,000 - 42,000; Full time

Benefits offered by this job

Tuition Reimbursement: Up to $1,000/yr

Post University Tuition Discount: 50%

FREE YMCA Membership: $750 value/yr

Childcare Discounts

Program Discounts

Paid Time Off

Medical, Dental & Vision Insurance

Retirement Savings: 12% after 2 years

Employee Assistance Program (EAP)

FREE SNOO Rental

Job summary

The YMCA of Greater Hartford is seeking a Member Service Representative in Hartford, CT. You will deliver exceptional service to members, guests, and potential members, handling membership and program inquiries, registrations, and payments at the front desk.

You will work under the Membership Director, ensuring accurate information, smooth lobby operations, and adherence to YMCA policies while contributing to member retention initiatives and program promotions.

Qualifications

• Excellent interpersonal and problem solving skills.
• Ability to connect with people of diverse backgrounds.
• Previous customer service, sales or related experience.
• Basic knowledge of computers.
• Basic mathematical skills.

Responsibilities

• Handle front desk operations including phone calls, emails, and registrations.
• Provide accurate information on schedules, costs, programs, and facility details.
• Input memberships and registrations into the system and process dues/fees.
• Assist with membership and program sales and drive member retention.
• Maintain lobby traffic flow and uphold safety and policy procedures.
• Assist in training new staff and maintaining cleanliness and safety.

Skills

Interpersonal skills

Diversity engagement

Customer service experience

Computer literacy

Basic mathematics

Job description

If you are unable to complete this application due to a disability, contact this employer to ask for an accommodation or an alternative application process.

Member Service Representative

Hartford, CT, US

Job Title: Member Services Representative

FLSA Status: Non-Exempt Job Grade:

Primary Department: Membership

Reports to: Membership Director

The YMCA of Greater Hartford is an association open to all committed to helping people reach their potential in spirit, mind, and body. Our commitment is based on the belief that the purpose of this three-fold development is to live out the values of Caring, Honest, Respect and Responsibility.

POSITION SUMMARY

Under the guidance of the Membership Director, the Member Service Representatives will be responsible for effective and efficient contact between members and staff. The Member Services Representatives will deliver exceptional service to YMCA members, potential members, and guests. Will assist with membership and program sales, handle telephone calls, regulate lobby traffic, provide all membership and program information, and know and execute policies and procedures.

ESSENTIAL FUNCTIONS

• Scans all membership ID cards.
• Handle day-to-day operations of the front desk (phone calls, membership communications, emails, memberships, registrations, deposits, etc).
• Possess a strong understanding of all programs, activities and services, with the ability to provide members detailed, accurate and timely information regarding schedules, costs, programs and facility information.
• Strive to be an expert in Daxko and be able to function and operate the program effectively during high traffic periods.
• Accurately input membership and program registrations into Daxko and be able to process the associated dues and/or fees.
• Collect and process scholarship applications and be able to recognize pertinent paperwork.
• Answer phones in a politely, professional manner, ensuring calls are routed to the appropriate departments and messages are accurate and given to the intended person.
• Participate in all member retention programs, strategies, promotional efforts, and fundraising campaigns.
• Open and close the facility according to established procedures.
• Handle emergencies as they arise. Complete incident reports as required.
• Assist in the training and development of new Membership Service Representatives staff - as needed and/or requested.
• Assist in maintaining branch cleanliness, appearance and safety through periodic rounds using established procedures.
• Take responsibility at the beginning of the shift to check the staff communication log for daily updates, verify cash, check that member communication materials are stocked and work area is orderly and neat.
• Communicate pertinent information with the Membership Director and/or Executive Director
• Adhere to and enforce all YMCA policies and procedures; also ensure that members are aware of policies and procedures that apply to members.
• Maintain privacy requirements by not sharing personal, financial or credit information about members including but not limited to, phone numbers, addresses, program participation, financial information or personal situations.
• Attend all required staff meetings and trainings.
• Handle additional tasks as they are needed.

QUALIFICATIONS

• Excellent interpersonal and problem solving skills.
• Ability to connect with people of diverse backgrounds.
• Previous customer service, sales or related experience.
• Basic knowledge of computers.
• Basic mathematical skills and able to handle

PHYSICAL REQUIREMENT

• Ability to walk, stand, and sit (including on the floor) for long periods of time.
• Must be able to lift up to 50 pounds in weight.
• Visual and auditory ability to respond to critical situations and physical ability to act swiftly in an emergency

GHYMCA Employee Benefits

Tuition Reimbursement: Up to $1,000 per year.

Post University Tuition Discount: 50% off tuition.

FREE YMCA Membership: Valued at $750 annually.

Childcare Discounts: Available to eligible employees. Discounts vary based on full-time or part-time employment status.

Program Discounts: Discounts on swim lessons, summer camp, sports, and other YMCA programs.

Paid Time Off: Available to eligible employees.

Medical, Dental & Vision Insurance: Available to full-time employees working 30 or more hours per week. The YMCA covers 90% of employee medical premiums for eligible high-deductible health plans.

Generous Retirement Savings: The YMCA contributes 12% of gross pay toward retirement for eligible full‑time and part‑time employees after two years of service, provided they work at least 1,000 hours each year (approximately 20 hours per week).

Employee Assistance Program (EAP): Free, confidential counseling, services, and resources to support employees.

FREE SNOO Rental: Free six‑month SNOO rental for expecting parents working 20 or more hours per week.