Member Service Representative

S3 Shared Service Solutions, LLC; Remote; USD 35,000 - 45,000; Full time

Job summary

A top-rated credit union service organization is seeking a Member Service Representative to join their remote Contact Center team. This role involves answering calls to assist with membership inquiries and banking products while ensuring exceptional service. Ideal candidates are self-motivated, dependable, and adaptable team players who can exceed member expectations. Commitment to teamwork and a positive attitude is essential for success in this position.

Qualifications

• Ability to assist with questions and requests regarding membership and banking products.
• Strong communication skills to interact with members effectively.
• Skill in providing exceptional service with every interaction.

Responsibilities

• Answer phone calls to assist with membership inquiries.
• Provide information about banking products and services.
• Exceed member expectations in every interaction.

Skills

Self-motivated

Dependable

Adaptable

Team player

Member focused

Job description

Overview

About S3 We are excited to share that S3 was named a Top Workplace of 2022 and 2023 through the Baltimore Sun, 2023 Top Workplace in the USA as well as for leadership, and 2023 America’s most loved workplaces by Newsweek. Our commitment to teamwork and a positive attitude enables us to deliver service that generates quality results for our partners. If you join our team, we’ll invest in your learning and development through training programs designed to power your success.

S3 is a Credit Union Service Organization (CUSO) which is an organization owned by credit unions. We serve credit unions by supporting their operations and delivering world class service. We support the credit union members with their loans, deposits and other financial needs to achieve their goals.

The Member Service Representative will be part of our talented remote Contact Center team. The Member Service Representative will answer phone calls to assist with questions and requests regarding membership, banking products, services, and rates while seeking to exceed member expectations with every interaction. We pride ourselves on delivering world class service in a collaborative and supportive team environment. Our success is dependent upon employees who are self-motivated, dependable, adaptable, a team player, and member focused.

S3 STAR Values Service, Teamwork, Attitude, Results.

Location: Remote