Member Service Rep II -TX

TruWest Credit Union; Austin (TX); On-site; USD 28,000 - 30,000; Full time

Benefits offered by this job

Paid time off

Federal holidays observed

Medical, dental, vision on day one

401(k) with match

Job summary

TruWest Credit Union in Austin, TX is hiring a Teller II level member service professional. You will assist members with deposits, loans, and account information, while opening/closing duties and handling notary tasks.

A strong sales mindset helps drive cross-sell opportunities and referral of investment products. Responsibilities include maintaining accuracy in cash handling, building a personal book of business, and delivering proactive, friendly service to members.

Qualifications

• Education: High School diploma or better.
• Minimum of one year Teller II or related sales experience.
• Strong sales and referral abilities with product knowledge.
• Ability to perform math calculations accurately and balance cash.
• Excellent verbal and written communication and client service.

Responsibilities

• Assist members with TruWest product, service and account information.
• Open/close branch duties, teller tasks, open new accounts and deposits, and process loans.
• Verify deposit applications and approve/decline per policy; build book of business.
• Sell deposit/loan products and refer to investments or mortgages.
• Monitor daily activity and prepare monthly/periodic reports.
• Handle notary and signature guarantee duties when needed.
• Provide spontaneous service excellence and maintain professional image.

Skills

Sales experience

Customer service

Financial products knowledge

Notary knowledge

Verbal and written communication

Education

High School diploma

Tools

Lobby Tracker

Xpress Accounts

LoansPQ

Job description

Do you like knowing what tomorrow will bring? And the day after? And the day after that? Same, us too! At TruWest, we offer steady work schedules that makes it easy for you to plan (work) life around.

Self-care is important. So why not get paid for it? TruWest offers paid time off and we also observe allFederal Holidays which gives you 11 more days a year to spend on YOU or hanging out with family, friends or furbabies (bonus)!

Benefits? We’ve got you covered (get it?)! We offer first day medical, dental, vision and 401(k). We’ll even help you save for retirement by matching your 401(k) contributions.Don’t even know what a 401(k) is?That’s okay, we’ll show you the ropes and you’ll learn a ton about finances, loans, accounts and planning for your future. We want you to know all about our products and services so you can help our members. Don't believe us? Just check out our video that highlights all the amazing things we do here:

Starting pay: $20.04/hr. Final pay is dependent on a candidate’s experience and qualifications.

Summary of Responsibilities:

This position is responsible for assisting the membership with TruWest product, service and account information. Responsible for assisting with the branch opening and closing duties, teller duties, opening new accounts and deposit products, and loan processing. Responsibilities include verifying information on deposit applications; approving/declining applications for service while assuring compliance with credit union policy and procedures. Effectively manages existing members and book of business, to support the retention and growth of member relationships, through sales of deposit and loan products, and referrals to investment and mortgage products. This position requires monitoring the daily activity, compiling and providing statistical reports on a consistent basis, as well as at month end. Individual must also investigate and handle error resolution, maintain and balance a cash drawer as well as the daily balancing of all negotiable instruments. Individual must present a professional image at all times as well as have the ability to maintain a flexible schedule. Must provide spontaneous service excellence to members, employees and business associates; demonstrating the TruService Philosophy and the values shown on the TruWest Vision, Mission Values card.

Qualifications:

Education : Requires education associated with a high school diploma. Passing of Certifications, A – D of the TruAchievement Branch Program (if participating in this program).

Experience: This job requires a minimum of one-year Teller II or similar related sales experience, at a financial institution.

Knowledge and Skills:

Individual must have displayed good sales and referral abilities. Requires advanced knowledge of TruWest products, services and account requirements in order to identify cross-selling opportunities, which will benefit the member. Individual must have knowledge of the credit unions policy and procedures as well as basic lending regulations. Must have the ability to perform math calculations with a high degree of accuracy, good attention to detail, and good knowledge of negotiable instrument elements. Must have intermediate to advanced knowledge of the TruWest computer system, advanced PC skills (including navigating within appropriate websites). Individual must have good verbal and written communication skills, as well as strong customer service and interpersonal skills. Must be able to work with little or no supervision and complete tasks in a timely manner. Must project a professional image, in dress, appearance and behavior.

Primary Duties and Responsibilities:

Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

• Identify member’s financial needs through profiling and promoting appropriate products and services to maximize cross-sale opportunities and maintain acceptable referral and sales levels (as well as meeting established TruService survey scores).
• Understands and can perform all Teller related duties.
• Actively manage the lobby traffic – providing personalized, professional service to all members in an exceptional manner, and seeking out opportunities to exceed member expectations.
• Actively use the lobby management app, called Lobby Tracker.
• Accurately complete and process product/service/loan applications for review and evaluation, along with interfacing with members in response to applications submitted.
• Understand and open all deposit accounts and accurately originate and book applicable loan products; completing necessary documentation for application processing as required by state and federal laws.
• A good understanding of Business Accounts, IRAs (including Ascensus) and other special accounts and the documents required during account opening.
• A good understanding of Xpress Accounts and LoansPQ (following up on loan queues and ensuring contact has been made and notes updated to ensure all loans approved, get ultimately booked, unless member cancels).
• Consistently educate members about their financial choices, by listening, asking about and understanding their needs – responding by offering appropriate financial products/services.
• Understand and perform the duties of a Notary and Signature Guarantee transactions.
• Adhere to all credit union policies and procedures, including but not limited to the Bank Secrecy Act, Security Policies, Confidentiality Policies and Human Resource Policies.
• Responsible for successful outbound sales calls to existing and potential members. Answer incoming calls and assists members with their requests (transferring to the Contact Center, when applicable).
• Create and maintain their own “book of business”, following up with applicable members in regular intervals. Come up with ideas for successful sales opportunities, being proactive and effective at problem-resolution.
• Source documents, checks and negotiables are properly processed by following established procedures.
• A good understanding of the electronic check process, and adherence to the anti-fraud check detection software
• Agood understanding of all eServices offered by the credit union, and can effectively demonstrate and/or assist members in signing up for applicable services, including on their own devices (or branch PC/tablet).

Secondary Duties and Responsibilities:

• Work as part of the team and cooperate with co-workers and Managers, and demonstrates a willingness to assume additional responsibilities.
• High energy and sales ability during each member contact.
• Handle member transactions and complete assignments in a timely manner by structuring and organizing work effectively.
• Communicate effectively with co-workers and members, both verbally and in written form, and maintain a professional interface with other branches/departments.
• Effectively utilize downtime, in a productive manner.

Perform any other duties, as may be required, to meet credit union objectives.

Qualifications

Education

Required

High School or better.

Equal Opportunity Employer
This employer is required to notify all applicants of their rights pursuant to federal employment laws.For further information, please review the Know Your Rights notice from the Department of Labor.