Member Service Pro: Growth, Team Culture, Great Benefits

Pimafederal; Phoenix (AZ); On-site; USD 38,000 - 46,000; Full time

Benefits offered by this job

Medical

Dental

Vision

Life insurance

401(k)

Paid time off

Tuition Reimbursement

Job summary

Pima Federal Credit Union in Phoenix, AZ, is hiring a full-time Member Service Representative to deliver exceptional member service and promote financial products. You will handle teller tasks, open/close accounts, conduct loan interviews, and assist members with their financial needs in a team-focused environment.

We value people helping people, integrity, and opportunities for growth. Qualified candidates will have banking experience, strong customer service, and willingness to travel between

Qualifications

• High school diploma or equivalent
• One year of current financial institution experience as Teller or Member Service Representative OR two years of current sales, retail, or customer service experience with cash handling responsibilities
• Intermediate-level proficiency with computers and software applications, including Microsoft Office, Word, and Excel
• Exceptional customer service skills
• Ability to offer solutions that meet our members' needs
• Flexibility to travel to other branches on occasion
• Working knowledge of Symitar (Episys) is preferred. Bilingual English/Spanish skills are also preferred.

Responsibilities

• Process teller transactions, open and close accounts, update member information.
• Conduct loan application interviews, process loan applications, fund loans, and present disclosures.
• Step into the teller line to process banking transactions accurately and maintain a balanced cash drawer.
• Achieve individual and team sales goals and stay current on credit union products and services.
• Promote financial products and services to meet members' needs and build rapport.

Skills

Customer service

Sales

Cash handling

MS Office

Bilingual English/Spanish

Symitar

Tools

Symitar

Job description

Pima Federal Credit Union in Phoenix, AZ, is hiring a full-time Member Service Representative to deliver exceptional member service and promote financial products. You will handle teller tasks, open/close accounts, conduct loan interviews, and assist members with their financial needs in a team-focused environment.

We value people helping people, integrity, and opportunities for growth. Qualified candidates will have banking experience, strong customer service, and willingness to travel between