Member Service Officer

Paycom - ATS; Tallahassee (FL); On-site; USD 35,000 - 52,000; Full time

Job summary

First Florida Credit Union is hiring a member services specialist to assist members with accounts and loan needs. You will explain loan programs, process applications, and prepare documents for accuracy while disbursing funds promptly.

The role includes cross-selling insurance and banking products and following up after disbursement. We value strong communication, problem-solving, and reliability, with a focus on compliant service under BSA and CIP guidelines.

Qualifications

• Experience three to five years in a similar role.
• Knowledge of banking products including deposits and loans.
• Strong communication and interpersonal skills.
• Familiarity with BSA and CIP compliance.

Responsibilities

• Assist members and potential members with opening and closing accounts.
• Explain loan programs and recommend options.
• Process loan applications and forward to loan officer.
• Prepare/review loan documents for accuracy.
• Disburse approved loans in a timely manner.
• Identify cross-sell opportunities and act on them.
• Follow up after loan disbursement and conduct onboarding calls.
• Ensure compliance with BSA and CIP policies.

Skills

Customer service

Regulatory knowledge

Communication

Loan products

NMLS license

Problem solving

Education

High school diploma or GED

Tools

Regulatory knowledge tools

Job description

Do you want to be part of a dynamic institution that is one of the fastest growing credit unions in the country? Become a part of the First Florida Credit Union team where our employees create a culture that enables our organization to be among one of the 100 Best Companies to Work For in Florida as designated by Florida Trend magazine for over a decade. Our employees are the critical element in fulfilling the First Florida Credit Union mission of being a thriving credit union creating value for members by deepening relationships with current members and engaging with potential members.Also, First Florida Credit Union recognizes the importance of benefits that provide financial security for our employees and their families and is committed to providing a competitive benefits package to eligible employees.Role:Assist members and potential members with their Credit Union needs; provide expertise with respect to morecomplex Credit Union services such as IRAs, certificates of deposit, electronic funds transfer, home banking,etc.; explain services, set up new accounts, assist members with their consumer lending needs, and respond toproblems.Essential Functions & Responsibilities:Assist members and potential members with opening and closing accounts, answers questionsabout products and services and resolves problems that are within their authority to resolve;refers problems that are beyond their authority to their supervisor, along with theirrecommendations.Explain loan programs to members and recommend loan options. Process loan applications andforwards to loan officer for decision. Prepare and/or review all loan documents for completenessand accuracy. Disburse approved loans in a timely manner.Identify cross-sell opportunities and cross-sell same to members.Follow up with members after loan disbursement either by mail or phone inclusive of memberonboarding calls.Responsible for compliance with Credit Union policies including the Bank Secrecy Act andCustomer Identification Program.Perform other related duties as assigned.Performance Measurements:1. Adhere to the Credit Union Service Standards in all interactions both internal and external as well asemploying CML (Creating Member Loyalty) skills.2. Produce assigned loan and deposit volume.3. Sell assigned volume of insurance products.4. Cross-sell a new product or service to members with whom they work.5. Qualify for, obtain and maintain annual registration in the Nationwide Mortgage Licensing System andRegistry (NMLS).6. Qualify and obtain a Credit Life and Disability License.Knowledge and Skills:Experience Three years to five years of similar or related experience.Education A high school education or GED.Interpersonal Skills Work involves much personal contact with others inside and/or outside the organization forthe purpose of first-level conflict resolution, building relationships, and solicitingcooperation. Discussions involve a higher degree of confidentiality and discretion,requiring diplomacy and tact in communication.Other Skills Working knowledge of regulations relating to all Credit Union deposit products (Reg E,Reg CC, Reg D, Truth-in-Savings Act).Must have good communication and organizational skills and computer knowledge.PhysicalRequirements This is sedentary work which requires the following physical activities: bending, stooping,kneeling, crouching, sitting, walking, finger dexterity, feeling, repetitive motions, talking,hearing and visual acuity. Specific vision abilities required for this job include close vision,distance vision, color vision, peripheral vision, depth perception, and the ability to adjustfocus. As required or requested, may exert up to 25 pounds of force occasionally and/or anegligible amount of force constantly to lift, carry, push, pull or otherwise move objects.Work Environment Generally inside work with occasional exposure to weather conditions.This Job Description is not a complete statement of all duties and responsibilities comprising the position.