Member Service Center Representative

TruMark Financial Credit Union; Fort Washington (PA); On-site; USD 35,000 - 50,000; Full time

Job summary

TruMark Financial Credit Union is seeking a full-time Member Service Center Representative in Fort Washington, PA. The ideal candidate will provide exceptional service to members, troubleshoot inquiries, and promote financial products. With a focus on career growth and a supportive workplace, benefits include flexible schedules, health insurance, and paid time off.

Benefits

Flexible schedules

Health, dental, vision insurance

401(k) with matching

Paid time off

Qualifications

• Six months of call center or branch experience with a financial institution preferred.
• Knowledge of banking principles and customer service standards.

Responsibilities

• Providing exceptional service for inbound and outbound member inquiries.
• Troubleshooting member issues and delivering effective solutions.
• Verifying member information and maintaining accurate records.

Skills

Bilingual fluency in Spanish and English

Strong communication

Problem-solving

Multitasking

Education

High school diploma or equivalent

Tools

Microsoft Office (Word, Excel)

Job description

Join to apply for the Member Service Center Representative role at TruMark Financial Credit Union

1 week ago Be among the first 25 applicants

Join to apply for the Member Service Center Representative role at TruMark Financial Credit Union

TruMark Financial Credit Union

TruMark Financial Credit Union

Job Title: Member Service Center Representative

Location: Fort Washington, PA

Company: TruMark Financial Credit Union

Employment Type: Full-Time

Join Our Team and Make a Difference!

Looking for a workplace that values your growth, supports your goals, and makes a real impact? At TruMark Financial, we’re not just about banking—we’re about building a better future for our members and our team.

When you join us, you’ll enjoy:

• Flexibility & Balance: We get it—life is busy. We offer flexible schedules and time off so you can thrive at work and in life.
• Opportunities to Grow: From day one, we invest in your career with training, development, and room to advance.
• Benefits That Matter: Health, dental, vision, a 401(k) with matching, and paid time off—because we care about you.
• A Chance to Give Back: Be part of something bigger by helping our members and communities achieve their goals.
  
  
  

What You’ll Do

As a Member Service Center Representative, you’ll play a vital role in our members' financial journeys by:

• Providing exceptional service for inbound and outbound member inquiries in a professional and courteous manner.
• Troubleshooting member issues and delivering effective solutions.
• Verifying member information and maintaining accurate records.
• Promoting and cross-selling products to meet members' financial needs.
• Proactively staying updated on TruMark Financial products, services, and training programs.
• Assisting with new product or procedure implementation and completing additional tasks as assigned.
  
  
  

What You Bring To The Table

• Education: High school diploma or equivalent required.
• Experience: Six months of call center or branch experience with a financial institution preferred.
• Skills:
• Bilingual fluency in Spanish and English.
• Strong communication, problem-solving, and multitasking abilities.
• Proficiency in Microsoft Office (Word, Excel).
• Knowledge of banking principles and customer service standards.
• Availability: Flexible schedule to meet the hours of operation (Mon-Fri: 7:30 a.m.–7:00 p.m.; Sat 8:30 a.m.–1:00 p.m.).
  
  

What To Expect After You Apply

• Application Review: We’ll carefully review your application to ensure it meets the role's qualifications.
• Phone Screening: If selected, you’ll participate in a brief call to discuss your skills and experience.
• Interview: Shortlisted candidates will be invited for an in-depth interview with our team.
• Final Decision: After interviews, we’ll notify you of the outcome and next steps.
  
  
  

We strive to keep you informed throughout the process and appreciate your time and effort!

Ready to Apply?

If you’re excited about joining a supportive and mission-driven team, apply now! Visit [Insert Application Link] to start your journey with TruMark Financial.

Equal Opportunity Employer

TruMark Financial Credit Union is an equal-opportunity employer and values diversity at our company. We encourage applicants from all backgrounds to apply.

All qualified applicants will receive consideration for employment without regard to race, color, age, religion, gender, sexual orientation, gender identity, national origin, protected veteran status or disability.

This job description is not an employment agreement or contract, implied or otherwise. TruMark Financial Credit Union maintains “at will” employment.

This document describes the position currently available. It is intended to convey information essential to understanding the scope of the position and is not an exhaustive list of skills, efforts, duties, responsibilities, or working conditions associated with it. TruMark Financial Credit Union reserves the right to modify duties or job descriptions at any time. Nothing in this job description restricts management’s right to assign or reassign duties and responsibilities at any time. Individuals may perform other duties as assigned, including work in other functional areas to cover absences, to equalize peak periods, or otherwise balance the workload.

TruMark Financial Credit Union is committed to the principles of equal employment opportunity and prohibits discrimination in hiring, promotion and terms and conditions of employment on the basis of race, creed, color, national origin/nationality, ancestry, religion/religious practices or observances, age, sex, gender identity or expression, affectional or sexual orientation, marital status, civil union status, domestic partnership status, disability or perceived disability, atypical hereditary cellular or blood trait, genetic information, and status as a veteran or disabled veteran of, or liability for service in, the Armed Forces of the United States.

TruMark Financial Credit Union commits to making reasonable accommodation to the known physical or mental limitations of qualified individuals with disabilities and qualified disabled veterans provided the individual is able to perform the essential functions of the job, unless such accommodation would impose an undue hardship upon TruMark Financial Credit Union. The physical demands and work environment characteristics described herein are representative of those that must be met by an employee to successfully perform essential functions of this position or may be encountered while performing essential functions.

Seniority level

• Seniority level

  Entry level

Employment type

• Employment type

  Full-time

Job function

• Job function

  Other

• Industries

  Banking

Referrals increase your chances of interviewing at TruMark Financial Credit Union by 2x

Get notified about new Member Service Representative jobs in Fort Washington, PA.

Customer Service Representative - State Farm Agent Team Member

Philadelphia, PA $45,000.00-$55,000.00 3 months ago

Member Service Representative - Springfield Branch

Customer Service Representative - State Farm Agent Team Member

Customer Service Representative - State Farm Agent Team Member

Conshohocken, PA $33,000.00-$65,000.00 1 year ago

Customer Service Representative - State Farm Agent Team Member

Customer Service Representative - State Farm Agent Team Member

King of Prussia, PA $15.00-$18.00 3 months ago

Customer Service Representative - State Farm Agent Team Member

Customer Service Representative - State Farm Agent Team Member

Blackwood, NJ $38,000.00-$55,000.00 4 months ago

Customer Service Representative - State Farm Agent Team Member

Wayne, PA $38,000.00-$55,000.00 1 year ago

Future Opening: Customer Service Representative - State Farm Agent Team Member

Norristown, PA $35,000.00-$50,000.00 2 years ago

Customer Service Representative - Cigna Healthcare - Remote

Customer Service Center Representative (Call Center)

Warminster, PA $50,000.00-$55,000.00 2 months ago

Customer Service Representative - State Farm Agent Team Member

Ardmore, PA $40,000.00-$50,000.00 4 months ago

Philadelphia, PA $18.72-$18.72 5 months ago

Future Opening: Customer Service Representative - State Farm Agent Team Member

Wayne, PA $38,000.00-$55,000.00 1 year ago

Entry Level Customer Service Representative

King of Prussia, PA $17.00-$19.00 7 months ago

Philadelphia, PA $15.00-$18.75 5 months ago

Member Service Center Representative-Part-Time

We’re unlocking community knowledge in a new way. Experts add insights directly into each article, started with the help of AI.