Member Service Center Director

ADP, Inc.; Middletown (RI); Sur place; USD 100 000 - 140 000; Plein temps

Avantages offerts par ce poste

Medical, dental, and vision coverage

401(k) with employer match

Performance-based incentive (target 4%

Loan product employee discounts

Résumé du poste

People’s Credit Union in Middletown, RI seeks a Head of Member Service Center to lead the MSC, oversee daily operations for accounts, loans, deposits, and digital banking, and implement new technology to enhance member experiences.

The role emphasizes strong leadership, strategic thinking, and a commitment to developing a high performing team, with focus on compliance and service excellence.

Qualifications

• At least five years of progressive banking leadership experience.
• 2–4 years of call center experience.
• Thorough understanding of retail deposit and loan products, services, procedures, and related regulations.
• NMLS registration required.
• Excellent oral and written communication skills.
• Experience with Windows, Microsoft Office, and Loan Origination Systems.

Responsabilités

• Lead and direct the Member Service Center team to deliver extraordinary service.
• Oversee operations across accounts, loans, deposits, and digital banking.
• Implement and adopt new technology in MSC operations.
• Develop schedules to meet call volumes and service goals.
• Ensure compliance with policies, procedures, and regulations.
• Coach and evaluate staff with regular performance reviews.

Connaissances

Banking leadership

Member service

Communication

Problem solving

Talent development

Initiative

Influence

Formation

NMLS registration

Outils

Windows

Microsoft Office

Loan Origination Systems

Description du poste

People’s Credit Union in Middletown, RI seeks a Head of Member Service Center to lead the MSC, oversee daily operations for accounts, loans, deposits, and digital banking, and implement new technology to enhance member experiences.

The role emphasizes strong leadership, strategic thinking, and a commitment to developing a high performing team, with focus on compliance and service excellence.