Member Service Attendant

YMCA of the Pikes Peak Region; Colorado Springs (CO); On-site; USD 10,000 - 60,000; Part time

Job summary

Join a vibrant nonprofit organization dedicated to community strengthening as a Member Service Attendant. This role is essential in enhancing member satisfaction and engagement. You will be the friendly face that welcomes members, ensuring they feel valued and informed. With responsibilities ranging from greeting members to managing inquiries and ensuring safety procedures, this position offers a fulfilling opportunity to make a positive impact in the community. If you are passionate about service and enjoy working with diverse individuals, this role is perfect for you!

Benefits

Free Family Membership

Program Discounts

Generous Retirement Benefits

Employee Assistance Program

Paid Sick Time

Qualifications

• Customer service experience preferred.
• Ability to communicate effectively with diverse populations.

Responsibilities

• Greet members and visitors, ensuring a welcoming atmosphere.
• Scan membership cards and assist facility users with inquiries.
• Respond to emergency situations and follow safety procedures.

Skills

Customer Service

Communication

Organization

Education

High School Diploma or equivalent

Job description

Overview

The YMCA of the Pikes Peak Region is looking for a pleasant and friendly Member Service Attendant to join our team! As the front-line employee, your role will be extremely important for improving member experience and satisfaction. Your goal should always be to make our members and visitors feel welcome and comfortable while in our facility.

This position supports the work of the Y, a leading nonprofit, charitable organization committed to strengthening the community through youth development, healthy living, and social responsibility. The Member Service Attendant is responsible for member satisfaction and retention through impeccable member service and practices that promote member engagement. The Member Service Attendant will greet members by name, scan membership cards for entry, regulate traffic in the center, and know and uphold facility policies and procedures.

This job announcement is not intended to be inclusive of all functions, responsibilities and qualifications associated with the position, however, representative of the essential job functions and typical criteria considered necessary to successfully perform the position.

Responsibilities

• Greet Members and Visitors
• Ensure that daily care of members is the priority.
• Scan membership cards and check passes.
• Assist facility users with questions regarding services or other information.
• Communicate and ensure that the guest pass policy is communicated and followed.
• Check reservations as required in the facility
• Distribute swim bands to all children 12 years of age and under as needed in the facility.
• Follow-up with all member inquiries and/or complaints in a timely and professional manner.
• Answer all incoming calls and redirect them when needed.
• Respond to emergency situations by adhering to the safety policies and procedures set for the association.
• Consistently deliver excellence in member service and member engagement.
• Accountable to the Membership/Branch/Operations Director for the execution of policies and procedures of the Association.
• Other duties as assigned

Qualifications

• Minimum age 16
• Customer service experience preferred
• Ability to work well and effectively communicate with a diverse population in a wide variety of situations
• Computer skills, organization, and communication are strongly emphasized.

Benefits

PART-TIME BENEFITS

• Free Family Membership
• Program discounts
• Generous retirement benefits - 12% after eligibility is met
• Employee Assistance Program
• Paid Sick Time

OUR YMCA CULTURE:

Our mission and core values are brought to life by our culture. In the Y, we strive to live our cause of strengthening communities with purpose and intentionality every day.We are welcoming:we are open to all. We are a place where you can belong and become.We are genuine:we value you and embrace your individuality.We are hopeful:we believe in you and your potential to become a catalyst in the world.We are nurturing:we support you in your journey to develop your full potential.We are determined:above all else, we are on a relentless quest to make our community stronger beginning with you.

Posted Salary Range

USD $14.81 - USD $14.81 /Hr.