Member Service Associate - Wolf Road Branch

Broadview Federal Credit Union; Town of Colonie (NY); On-site; USD 10,000 - 60,000; Full time

Job summary

Ein engagiertes Unternehmen sucht einen Member Service Associate, der leidenschaftlich daran interessiert ist, seinen Mitgliedern hervorragenden Service zu bieten. In dieser Rolle sind Sie die erste Anlaufstelle für Mitglieder und Besucher, die Unterstützung benötigen. Sie werden Finanztransaktionen bearbeiten, Mitgliedsbeziehungen aufbauen und sicherstellen, dass alle Vorgänge den Richtlinien entsprechen. Wenn Sie über ausgezeichnete Kommunikationsfähigkeiten verfügen und in einem dynamischen Umfeld arbeiten möchten, ist dies die perfekte Gelegenheit für Sie. Werden Sie Teil eines Teams, das sich für die Gemeinschaft und die Bedürfnisse seiner Mitglieder einsetzt.

Qualifications

• Kundenservice-Erfahrung und hervorragende zwischenmenschliche Fähigkeiten erforderlich.
• Flexibilität, um an verschiedenen Standorten zu arbeiten, ist notwendig.

Responsibilities

• Bereitstellung von herausragendem Kundenservice und Bearbeitung von Finanztransaktionen.
• Aufbau von Mitgliedsbeziehungen durch effektive Kommunikation und Problemlösung.

Skills

Kundenservice

Interpersonelle Fähigkeiten

Problemlösungsfähigkeiten

Kommunikationsfähigkeiten

Education

High School Diploma oder GED

Tools

Microsoft Office Suite

Job description

If you are ready to join a company that truly cares about its employees, our members, and our community then you have come to the right place!

ABOUT THE TEAM
If you enjoy interacting with people and consistently go the extra mile to meet your customers' needs, then take the next step in your career.In this role as a Member Service Associate, you will welcome members and visitors, while delivering professional and friendly service to meet members' needs and deepen relationships. You will deliver the Credit Union's mission to benefit every member, every time, every day.

This role will be assigned to our Wolf Road Branch; however, you will support the branches within our Capital South Region which includes our Latham, Cohoes, and Headquarters Branch locations.

WHAT YOU'LL DO

• Provide outstanding member service, in a professional and friendly manner, to all new and existing members or visitors while fulfilling service needs.

• Accurately process financial service transactions while maintaining a cash drawer.

• Act as a first line of defense in detecting and reporting fraud or irregular activities.

• Advocate and build member relationships by engaging in conversations, asking relevant questions, identifying the right solutions, and making recommendations to deepen the member relationship.

• Respond to general member inquiries related to general information, products/services, lending, etc.

• Problem-solve and resolve member issues in a timely manner.

• Promote awareness and education of self-service resources, including all digital channel offerings.

• Actively participate in cross-selling initiatives, campaigns, promotions, and events, in support of branch and corporate goals.

• Seek development opportunities for professional growth by taking advantage of ongoing coaching, job shadowing, mentoring, and training opportunities.

• Achievement of goals and objectives provided by management.

• Ensure compliance with all applicable policies, procedures, and regulatory guidelines.

LET'S TALK IF YOU

• Have a High School Diploma (or GED), and customer service experience preferred, or equivalent combination of education and experience.

• Have excellent interpersonal skills.

• Are flexible to work out of any location at any time, as business needs dictate.

• Have the ability to lift at least 10 pounds and stand for long periods of time.

TO THRIVE AT BROADVIEW YOU NEED

• Proficiency in Microsoft Office Suite, including Word, Excel, PowerPoint, and SharePoint.

• To be able to operate in a rapidly changing dynamic environment.

• Excellent oral, written, and auditory communication skills, as well as interpersonal interaction skills.

Starting Compensation:$20.00 - 21.00/hr., plus a competitive benefits package

Bilingual individuals who are fluent in a second language in addition to English are highly encouraged to apply.

We are an equal opportunity employer. We do not discriminate on the basis of race, creed, color, national origin, religion, sex, age, veteran status, disability, genetic information, gender identity, or any other protected class.

Broadview FCU is committed to ensuring individuals with disabilities and/or those whohave special needs participate in the workforce and are afforded equal opportunity to apply and compete for jobs. If you would like to contact us regarding the accessibility of our Website or need assistance completing the application process, please contact us at [e-mail]