Member Service Associate (Universal Role)

St. Mary's Bank; Manchester (NH); On-site; USD 35,000 - 55,000; Full time

Job summary

An established industry player invites you to join their team, where you can thrive in a supportive environment that values your contributions. This role offers a chance to engage with members directly, providing essential financial services and solutions while embodying the credit union philosophy of 'people helping people.' With a focus on personal and professional growth, you'll enjoy opportunities to learn, volunteer, and make a real impact in the community. If you are passionate about customer service and eager to be part of a cooperative institution, this position is perfect for you.

Qualifications

• High school diploma with customer service experience in retail or finance.
• Proven ability to prioritize tasks and demonstrate time management.

Responsibilities

• Provide best in market service to the membership.
• Accurately process deposit and loan accounts for the membership.

Skills

Customer Service

Communication Skills

Analytical Skills

Problem Solving

Time Management

Education

High School Diploma

Tools

Microsoft Office

Job description

WHAT'S NOT TO LOVE ABOUT WORKING AT ST. MARY'S BANK?

At St. Mary's Bank, we take pride in our heritage as New Hampshire's- and the Nation's- first credit union. For over a century we've been committed to the credit union philosophy of "people helping people."

St. Mary's is a cooperative financial institution, which means that our success depends on the success of our members. As a solid, stable financial institution with over a century of success, we have created a work environment that rewards dedicated employees with benefits to help them achieve their personal and professional best.

THE BEST JOBS ENRICH YOUR LIFE WITH MUCH MORE THAN JUST MONEY

St. Mary's Bank offers its employees highly competitive compensation packages. But that's just the beginning of what makes working on our team so rewarding. At St. Mary's:

1. You have the opportunity to do what you do best every day.
2. Your opinions count.
3. Your fellow employees are committed to quality.
4. Your job is important.
5. You are directly connected to the company's mission.
6. You will have opportunities to learn and grow.
7. You have an opportunity- and a duty- to serve your community through volunteerism.

While demonstrating Organizational Excellence, you will be responsible for the following outcomes:

1. Provide best in market service to the membership.
2. Offer products, services and financial solutions to the membership.
3. Meet cross-sell, deposit and loan production goals.
4. Accurately process deposit and loan accounts for the membership.

REQUIREMENTS

1. High school diploma required, with one year's experience as a customer service representative in either a retail establishment or financial institution in which sales was a function of the job.
2. Proven track record in member service.
3. Present a professional image to the membership and community.
4. Proven ability to prioritize tasks, demonstrate time management, apply analytical/problem solving skills.
5. Excellent written and verbal communication skills required.
6. Computer experience required with knowledge of Microsoft Office.
7. Ability to take on varied assignments and work flexible schedule, including Saturdays.