Member Service Associate (Teller) | Clark County

Columbia Credit Union; Vancouver (WA); On-site; USD 27,000 - 28,000; Full time

Benefits offered by this job

Wage 19.50-20.00/hr

Incentives

11 paid holidays

Employer-paid Medical, Dental & Vision

401(k) match up to 6%

Generous PTO and sick leave

Tuition Reimbursement

Job summary

Columbia Credit Union is hiring a Branch Associate in Vancouver, WA. You will deliver exceptional member service, process transactions accurately, assist with account maintenance, and promote digital banking tools in a fast-paced, team-oriented environment.

This full-time on-site role offers competitive pay, generous benefits, and opportunities to grow within the credit union. Join a community-focused organization serving over 100,000 members.

Qualifications

• 1+ year of retail, public facing customer service.
• Strong communication and relationship-building skills.
• Ability to multitask and manage detailed work in a fast-paced environment.
• Proven ability to meet goals and deliver outstanding customer experiences.
• Comfortable learning and using multiple technology systems.
• Team-oriented with a positive, professional attitude.
• Reliable attendance and schedule flexibility, including Saturdays.

Responsibilities

• Deliver exceptional service to members in a branch environment.
• Process financial transactions accurately and efficiently.
• Assist members with account maintenance and service requests.
• Identify member needs and recommend banking products and services.
• Educate members on digital banking tools and self-service options.
• Refer members to mortgage, insurance, and investment specialists when appropriate.
• Maintain compliance with banking regulations, security procedures, and credit union policies.
• Participate in training, branch initiatives, and team projects.

Skills

Customer service

Communication skills

Multitasking

Technology systems

Team player

Attendance flexibility

Education

High School diploma or better

Job description

Posting Details

• Posted on October 21, 2026

Locations

Showing 1 location Operations Center
Vancouver, WA 98684, USA

• On-site
• Branch Operations
• Full-Time
• Requisition #: MEMBE002323

Description

Make Life Better for Members, Communities, and Your Career

____________________________________

Why Join Columbia Credit Union?

At Columbia Credit Union, we're more than a financial institution. With over 100,000 members, $2.5 billion in assets, and a long-standing reputation for community impact, we're dedicated to helping people achieve financial wellness while creating meaningful careers for our employees.

If you're passionate about customer service, enjoy helping people solve problems, and thrive in a fast-paced environment, this is a great opportunity to grow your career in banking and financial services.

Pay & Perks

• $19.50-$20.00/hour
• Performance-based incentives available
• 11 paid holidays
• 100% employer-paid Medical, Dental & Vision for employees
• 401(k) with 100% match up to 6% contribution
• Generous PTO, paid sick time, and extended sick leave
• Tuition Reimbursement

What You'll Do

• Deliver exceptional service to members in a branch environment
• Process financial transactions accurately and efficiently
• Assist members with account maintenance and service requests
• Identify member needs and recommend banking products and services
• Educate members on digital banking tools and self-service options
• Refer members to mortgage, insurance, and investment specialists when appropriate
• Maintain compliance with banking regulations, security procedures, and credit union policies
• Participate in training, branch initiatives, and team projects

Schedule: Full-time availability required Monday-Friday and Saturdays as scheduled. Flexibility to work at all Columbia Credit Union branch locations throughout Clark County is required.

Must-Have Qualifications

• 1+ year of retail, public facing customer service.
• Strong communication and relationship-building skills
• Ability to multitask and manage detailed work in a fast-paced environment
• Proven ability to meet goals and deliver outstanding customer experiences
• Comfortable learning and using multiple technology systems
• Team-oriented with a positive, professional attitude
• Reliable attendance and schedule flexibility, including Saturdays

____________________________________________

Columbia Credit Union follows all required COVID 19 health protocols

Equal Opportunity Employer/AA

Must be 18 or older to apply

Skills

Required

• Customer Service Some Knowledge Computer Skills Some Knowledge

Preferred

• Cash Handling Some Knowledge Sales Some Knowledge

Behaviors

Required

• Team Player : Works well as a member of a group Detail Oriented : Capable of carrying out a given task with all details necessary to get the task done well Enthusiastic : Shows intense and eager enjoyment and interest Dedicated : Devoted to a task or purpose with loyalty or integrity

Education

Preferred

• High School or better.

Experience

Required

• 1 year: Retail Customer Facing Experience

Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities

This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights notice from the Department of Labor.