Member Service Associate (Hoover)

Legacy Credit Union; Birmingham (AL); On-site; USD 10,000 - 60,000; Full time

Job summary

A community credit union in Birmingham, Alabama is seeking a full-time Member Service Associate. The role involves assisting members with financial transactions and providing exceptional customer service. Ideal candidates should have prior customer service experience, cash handling skills, and a high school diploma or GED. Competitive pay and excellent benefits are offered, including health and dental insurance, retirement plans, and paid time off.

Benefits

Health and dental insurance

Life and LTD insurance

401(k) with discretionary match

Cash Balance Defined Benefit Plan

12 paid holidays

12 vacation days

10 sick days

Qualifications

• Prior customer service experience is required.
• Experience with money handling is essential.
• At least 1 month of related experience needed.

Responsibilities

• Assist members with financial transactions.
• Provide exceptional customer service.
• Recommend products and services to members.

Skills

Customer service experience

Cash handling

Education

High school diploma or GED

Job description

Legacy Community Federal Credit Union is looking for the right candidate to join our team as a full time Member Service Associate.

Legacy is committed to assisting our members in the greater Birmingham area at one of our ten branches. Additionally, we are proud to be the official credit union of the University of Alabama at Birmingham. We want to help our members Craft their Legacy by providing products and services to our members that help fulfill their financial needs. We have been loyal to the UAB and Birmingham community since 1955.

We are also committed to providing competitive pay to our employees, as well as excellent benefits. We offer health and dental insurance through BCBS of Alabama, as well as company paid Life and LTD insurance. We offer two retirement plans: 401(k) with discretionary match and a Cash Balance Defined Benefit Plan and Trust. We also have 12 paid holidays, 12 vacation days, and 10 sick days for our employees! This is a full time position, with the standard hours being Monday through Thursday from 8:30 am - 5:00 pm, and Friday from 8:30 am - 6:30 pm.

In this Member Service Associate position, we rely on you to effectively assist our members with all of their financial transactions while providing exceptional customer service. From basic cash handling to withdrawals, deposits, transfers, loan payments, and more, our members depend on you to do everything with precision and care. As needed, you recommend and sell products and services, and direct members to various departments for specific information and/or services that cater to their individual needs/goals. In addition to helping our members, you are happy to jump in and perform a variety of miscellaneous tasks including typing, filing, computer input and answering the telephone.

To be considered for this role, you should meet the following requirements:

• Prior customer service experience
• Experience handling money
• High school diploma or GED
• At least 1 month of related experience needed

If you can meet these requirements and are a team player, apply today!

Location: 35242