Member Service Associate - Central NY Region

Broadview Federal Credit Union; Town of Cicero (NY); Sur place; USD 28 000 - 29 000; Plein temps

Avantages offerts par ce poste

Competitive benefits

Starting pay: $20-$21/hr

Résumé du poste

Broadview Federal Credit Union is hiring a Member Service Associate to welcome members and visitors, delivering professional service and identifying solutions to deepen relationships. The role supports the Midler Ave branch and Cicero location, with a focus on accurate transactions and fraud awareness.

Ideal candidates have a high school diploma or GED and strong interpersonal/communication skills. The position offers growth opportunities and a starting wage of $20.00–$21.00 per hour plus

Qualifications

• High School Diploma or GED required or equivalent.
• Customer service experience preferred.
• Excellent interpersonal and communication skills.
• Ability to lift up to 10 pounds and stand for extended periods.

Responsabilités

• Provide outstanding member service to new and existing members.
• Process financial transactions accurately and maintain a cash drawer.
• Detect and report fraud or irregular activities.
• Build member relationships by asking questions and recommending solutions.
• Respond to general member inquiries about products, services and lending.
• Resolve member issues promptly and professionally.
• Promote digital channel resources and self-service tools.
• Participate in cross-selling initiatives and branch campaigns.
• Seek development opportunities through coaching and training.
• Meet management goals and comply with policies and regulations.

Connaissances

Customer service

Interpersonal skills

Communication skills

Flexibility

Formation

High School Diploma or GED

Outils

Word

Excel

PowerPoint

SharePoint

Description du poste

If you are ready to join a company that truly cares about its employees, our members, and our community then you have come to the right place!

ABOUT THE TEAM

If you enjoy interacting with people and consistently go the extra mile to meet your customers' needs, then take the next step in your career.In this role as a Member Service Associate, you will welcome members and visitors, while delivering professional and friendly service to meet members' needs and deepen relationships. You will deliver the Credit Union's mission to benefit every member, every time, every day.

This role will be assigned to our Midler Ave Branch; however, you will support our Cicero branch as well.

WHAT YOU'LL DO

• Provide outstanding member service, in a professional and friendly manner, to all new and existing members or visitors while fulfilling service needs.
• Accurately process financial service transactions while maintaining a cash drawer.
• Act as a first line of defense in detecting and reporting fraud or irregular activities.
• Advocate and build member relationships by engaging in conversations, asking relevant questions, identifying the right solutions, and making recommendations to deepen the member relationship.
• Respond to general member inquiries related to general information, products/services, lending, etc.
• Problem-solve and resolve member issues in a timely manner.
• Promote awareness and education of self-service resources, including all digital channel offerings.
• Actively participate in cross-selling initiatives, campaigns, promotions, and events, in support of branch and corporate goals.
• Seek development opportunities for professional growth by taking advantage of ongoing coaching, job shadowing, mentoring, and training opportunities.
• Achievement of goals and objectives provided by management.
• Ensure compliance with all applicable policies, procedures, and regulatory guidelines.

LET'S TALK IF YOU

• Have a High School Diploma (or GED), and customer service experience preferred, or equivalent combination of education and experience.
• Have excellent interpersonal skills.
• Are flexible to work out of any location at any time, as business needs dictate.
• Have the ability to lift at least 10 pounds and stand for long periods of time.

TO THRIVE AT BROADVIEW YOU NEED

• Proficiency in Microsoft Office Suite, including Word, Excel, PowerPoint, and SharePoint.
• To be able to operate in a rapidly changing dynamic environment.
• Excellent oral, written, and auditory communication skills, as well as interpersonal interaction skills.

Starting Compensation:$20.00 - 21.00/hr., plus a competitive benefits package

Bilingual individuals who are fluent in a second language in addition to English are highly encouraged to apply.

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, status as a protected veteran, or any other status protected by applicable law.

Broadview FCU is committed to ensuring individuals with disabilities and/or those whohave special needs participate in the workforce and are afforded equal opportunity to apply and compete for jobs. If you would like to contact us regarding the accessibility of our Website or need assistance completing the application process, please contact us at [e-mail]