Member Service Associate - Capital Central #1 Region

Broadview Group; City of Albany (NY); On-site; USD 40,000 - 44,000; Full time

Benefits offered by this job

Competitive benefits package

Job summary

Broadview FCU seeks a Member Service Associate at the Albany - 110 State Street Branch, supporting branches within the Capital Central Region. You will welcome members, process transactions, and deepen relationships through proactive engagement and cross-selling opportunities.

The role emphasizes customer service, compliance with policies, and ongoing coaching for professional growth. Flexibility to work at multiple locations is required, with a starting hourly rate of $20–$21 and a benefits

Qualifications

• High School Diploma or GED required or equivalent experience.
• Customer service experience preferred.
• Strong interpersonal and communication skills are essential.

Responsibilities

• Provide outstanding member service in a professional and friendly manner.
• Process financial service transactions accurately.
• Detect and report fraud or irregular activities as first line of defense.
• Engage in conversations to understand member needs and recommend solutions.
• Respond to general inquiries about products, services, and lending.

Skills

Customer service

Interpersonal skills

Communication

Adaptability

Education

High School Diploma or GED

Tools

Microsoft Office Suite

Word

Excel

PowerPoint

SharePoint

Job description

If you are ready to join a company that truly cares about its employees, our members, and our community then you have come to the right place!**ABOUT THE TEAM** If you enjoy interacting with people and consistently go the extra mile to meet your customers' needs, then take the next step in your career. In this role as a Member Service Associate, you will welcome members and visitors, while delivering professional and friendly service to meet members' needs and deepen relationships. You will deliver the Credit Union's mission to benefit every member, every time, every day.***This role will be assigned to our Albany - 110 State Street Branch however, you will support the branches within our Capital Central #1 Region.*****WHAT YOU’LL DO*** Provide outstanding member service, in a professional and friendly manner, to all new and existing members or visitors while fulfilling service needs.* Accurately process financial service transactions while maintaining a cash drawer.* Act as a first line of defense in detecting and reporting fraud or irregular activities.* Advocate and build member relationships by engaging in conversations, asking relevant questions, identifying the right solutions, and making recommendations to deepen the member relationship.* Respond to general member inquiries related to general information, products/services, lending, etc.* Problem-solve and resolve member issues in a timely manner.* Promote awareness and education of self-service resources, including all digital channel offerings.* Actively participate in cross-selling initiatives, campaigns, promotions, and events, in support of branch and corporate goals.* Seek development opportunities for professional growth by taking advantage of ongoing coaching, job shadowing, mentoring, and training opportunities.* Achievement of goals and objectives provided by management.* Ensure compliance with all applicable policies, procedures, and regulatory guidelines.**LET’S TALK IF YOU*** Have a High School Diploma (or GED), and customer service experience preferred, or equivalent combination of education and experience.* Have excellent interpersonal skills.* Are flexible to work out of any location at any time, as business needs dictate.* Have the ability to lift at least 10 pounds and stand for long periods of time.**TO THRIVE AT BROADVIEW YOU NEED*** Proficiency in Microsoft Office Suite, including Word, Excel, PowerPoint, and SharePoint.* To be able to operate in a rapidly changing dynamic environment.* Excellent oral, written, and auditory communication skills, as well as interpersonal interaction skills.**Starting Compensation:** $20.00 - 21.00/hr., plus a competitive benefits packageBilingual individuals who are fluent in a second language in addition to English are highly encouraged to apply.All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, status as a protected veteran, or any other status protected by applicable law.Broadview FCU is committed to ensuring individuals with disabilities and/or those who have special needs participate in the workforce and are afforded equal opportunity to apply and compete for jobs. If you would like to contact us regarding the accessibility of our Website or need assistance completing the application process, please contact us at [e-mail]