Member Service Associate

UNFCU; Washington (District of Columbia); On-site; USD 46,608 - 55,000; Full time

Job summary

UNFCU is seeking an onsite Member Service Representative in Washington, DC to deliver exceptional service to members, handle routine inquiries, and coordinate with branch staff to enhance satisfaction. A high school diploma and 1-2 years in customer service are required, plus bilingual ability in Spanish or French.

Proficiency in Microsoft Office and strong communication skills are essential. Responsibilities include processing routine transactions, maintaining confidentiality, and assisting

Qualifications

• High school diploma or equivalent.
• 1–2 years of experience in customer service.
• Bilingual in Spanish or French.
• Proficient in computers, including Microsoft Office applications.
• Knowledge of banking products and compliance with banking regulations.
• Strong interpersonal, verbal, and written communication skills.
• Detail-oriented with excellent organizational abilities.

Responsibilities

• Deliver exceptional member service greeting, directing, and assisting with routine inquiries, forms, and applications.
• Process routine transactions and requests (deposits, withdrawals, transfers, stop payments, check orders, eStatements enrollment) while maintaining confidentiality.
• Support branch operations: mail management, scanning documents, deliveries, and branch opening/closing logs.
• Respond to telephone calls and coordinate appointments to assist members and branch staff.
• Participate in training programs and support branch operations while ensuring compliance with regulations.

Skills

Customer service

Bilingual Spanish or French

Interpersonal communication

Microsoft Office

Banking knowledge

Detail-oriented

Education

High school diploma or equivalent

Tools

Microsoft Office

Job description

Deliver exceptional service to UNFCU members promptly and courteously, adhering to established guidelines, and fostering strong relationships through effective problem-solving. Handle a variety of tasks related to resolving member inquiries, providing information, and coordinating with branch staff to enhance overall member satisfaction. Ensure all actions comply with federal and state regulations as well as UNFCU’s Code of Ethics & Business Conduct.

The position is onsite.

Deliver exceptional service to UNFCU members promptly and courteously, adhering to established guidelines, and fostering strong relationships through effective problem-solving. Handle a variety of tasks related to resolving member inquiries, providing information, and coordinating with branch staff to enhance overall member satisfaction. Ensure all actions comply with federal and state regulations as well as UNFCU’s Code of Ethics & Business Conduct.

The position is onsite.

Washington, D.C. Salary Range - $46,608 - $55,000 annually; compensation is commensurate to geographic location.

* Regardless of seniority or role, uphold UNFCU’s mission, core values, and guiding principles by providing an exceptional service experience to colleagues and members alike through consistent demonstration of our service excellence behaviors.
* Deliver exceptional member service using the service excellence model, including greeting, directing, and assisting with routine inquiries, forms, and applications.
* Process routine transactions and requests (e.g., deposits, withdrawals, transfers, stop payments, check orders, eStatements enrollment) while maintaining confidentiality and compliance.
* Handle branch operational tasks such as mail management, scanning documents, receiving deliveries, branch operational logs for GCS instant issues, incoming credit cards from GCS and branch opening/closing logs.
* Respond to telephone calls and support branch staff in coordinating appointments and facilitating member needs.
* Participate in training programs and perform additional duties as assigned to support overall branch operations.
* Uphold UNFCU’s compliance with the Bank Secrecy Act and anti-money laundering policies and procedures, including:
- Maintain awareness of and report suspicious activity
- Complete all relevant BSA reports promptly and accurately (e.g. CTRs, SARs)
- Complete annual BSA/AML/OFAC training

* High school diploma or equivalent.

* 1-2 years of experience in customer service.

* Bilingual in Spanish or French is required.

* Proficient in computers, including Microsoft Office applications.

* Knowledge of banking products and compliance with banking regulations.

* Strong interpersonal, verbal, and written communication skills.

* Detail-oriented with excellent organizational abilities.

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