Member Service Associate

Alloya Corporate FCU; City of Albany (NY); On-site; USD 33,062 - 35,817; Full time

Benefits offered by this job

Competitive Pay

Generous time off

Tuition reimbursement

Medical, dental, vision insurance

401(k) Plan with matching

Wellness initiatives

Life coaching services

Employee Assistance Program (EAP)

Community giving initiatives

Engagement activities

Job summary

A progressive financial cooperative in Albany, NY is looking for a Member Service Associate. In this role, you will provide exceptional service to members, assisting with transactions and resolving issues. The ideal candidate has 3-5 years of customer service experience, particularly in financial services, and strong communication skills. Benefits include competitive pay, paid time off, and tuition reimbursement, alongside a commitment to employee development and community engagement.

Qualifications

• 3-5 years of experience in customer service or call center environments, especially in financial services.
• Ability to learn new technology quickly.
• Strong organizational skills to manage multiple tasks efficiently.

Responsibilities

• Assist members with first-level product support using active listening skills.
• Document call information and open tickets as needed.
• Maintain in-depth knowledge of products, services, and applicable regulations.
• Cross-sell products and provide lead information to account owners.

Skills

Customer service skills

Active listening

Detail-oriented

Excellent communication

Education

Two-year college degree or equivalent experience

Tools

Microsoft Office

Job description

This range is provided by Alloya Corporate FCU. Your actual pay will be based on your skills and experience — talk with your recruiter to learn more.

Base pay range

$24.00/hr - $26.00/hr

We are seeking a Member Service Associate to join our team! In this vital role, you will serve as the voice of our organization, providing exceptional service to members while responding to member outreach for transactions, research, problem resolution and technical assistance. Your positive and professional approach will help foster strong relationships, promote financial products, and ensure smooth operations. This position offers an exciting opportunity to develop your skills in financial services and customer relationship management while making a positive impact on our member credit unions.

This on-site position requires you to reliably commute to Alloya's Albany, NY office daily. Your standard working hours are 10:15 am to 6:45 pm, Monday through Friday. During your first eight weeks (training period), your hours will be 9:00 am to 5:30 pm, Monday through Friday.

Responsibilities

• Assist members with first‑level product support utilizing active listening skills and service level standards to provide solutions to members
• Document call information and open tickets as needed by gathering all necessary information to ensure proper handling
• Maintain in‑depth knowledge of products and services as well as applicable procedures, laws and regulations
• Cross‑sell products as appropriate and provide lead information to account owners

Requirements

• Two‑year college degree or equivalent experience
• Demonstrated experience (3‑5 years) in customer service or call center environments with a focus on financial services
• Familiarity with Microsoft Office applications and ability to learn new technology quickly
• Excellent communication skills (written and oral) with the ability to build rapport and manage customer relationships effectively
• Detail‑oriented with strong organizational skills to manage multiple tasks efficiently

Why Work For Alloya

• Competitive Pay: We know your value and we're not afraid to pay for it.
• Time Off: Generous amounts of accrued paid leave time plus 11 paid holidays a year.
• Tuition/Certification Reimbursement: Up to $5,000 annually.
• Benefits: Medical, dental and vision insurance, life insurance and accidental death and dismemberment (AD&D) coverage. Opt‑out credit is provided for employees who don't need coverage.
• 401(k) Plan: Alloya matches the first 4% of employees’ 401(k) contributions each pay period.
• Wellness: Ongoing, company‑wide wellness initiatives.
• Coaching and Development: Life coaching services for personal and professional development available free of charge, in addition to internal and external training opportunities.
• Employee Assistance Program (EAP): 24‑hour access to EAP hotline.
• Community Giving: Ongoing charitable giving and employee donation matching.
• Engagement Activities: Designed to foster community and camaraderie in the workplace.

Alloya Corporate FCU is an Equal Employment Opportunity employer and does not make employment decisions based upon race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression of any other characteristic protected by federal, state or local laws.

Employment Type: Full‑time

Seniority level: Associate

Job function: Customer Service