Member Service Associate

ProFed Credit Union; Auburn (IN); On-site; USD 29,000 - 36,000; Full time

Job summary

ProFed Credit Union in Auburn, IN is seeking a detail-oriented teller to process member transactions and provide courteous service. You will promote credit union products, maintain cash drawer control, and support daily operational standards.

The role emphasizes accurate documentation, mathematical accuracy, and the ability to learn credit union processing systems while representing the credit union professionally to members and staff.

Qualifications

• Requires a well-organized individual with professional image and attitude toward members and staff.
• Must balance cash drawer consistently and maintain proper cash control.
• Ability to complete transaction documentation and perform mathematical computation.
• Must have basic computer knowledge and ability to learn credit union processing systems.

Responsibilities

• Execute member transactions and provide general information accurately and courteously.
• Actively promote credit union products and services.
• Maintain proper control of cash, related transactions, and credit union documents.
• Keep work area neat and organized.
• Attend required staff meetings and training sessions.
• Perform additional duties as assigned.

Skills

Organizational skills

Professional image

Cash handling

Transaction documentation

Mathematical computation

Basic computer skills

Tools

Credit union software

Job description

POSITION SUMMARY

Primarily responsible for processing member transactions and providing a variety of member services in an accurate, efficient, and courteous manner. Additionally responsible for promoting credit union products and services and maintaining proper control of assigned cash, correspondence transactions, and credit union documents.

Description

Primarily responsible for processing member transactions and providing a variety of member services in an accurate, efficient, and courteous manner. Additionally responsible for promoting credit union products and services and maintaining proper control of assigned cash, correspondence transactions, and credit union documents.

Qualifications

Requires a well-organized individual who can portray a professional image regarding performance, appearance and attitude toward members, co-workers and management staff. Must be able to balance consistently and keep proper control over cash drawer at all times. Ability to complete transaction documentation and perform mathematical computation is required. Must have basic computer knowledge and the ability to learn credit union transaction processing systems.

Physical Requirements

Clear and effective communication abilities required. Must be able to view a terminal screen and operate a computer keyboard. This individual must be able to count accurately and quickly. Must be able to sit and/or stand for prolonged periods. Position may require light lifting.

Essential Duties And Responsibilities

• Execute member transactions and provide general information in an accurate, efficient, and courteous manner
• Actively promote credit union products and services
• Maintain proper control of assigned cash, corresponding transactions, and credit union documents
• Maintain neat and organized work area
• Attend all required staff meetings and training sessions
• Additional duties as assigned

ProFed is an EEO employer – M/F/Vets/Disabled